The Prices section contains the price sheet for all services available on the Twin platform
Main prices
On the side menu click Prices – Main prices. As a result the Main prices page will open.
This page contains prices for the main services that you can use on the Twin platform.
Terms of service and conditions of use are defined in the Twin user agreement.
The mainTariffs.botServicesAPITariff section contains prices for messages sent to clients using Twin API:
| Name | Description |
|---|---|
| Text bot message cost | price for a text message sent using Twin API |
| Voice bot message cost | price for a voice message sent using Twin API |
The Outgoing call made by the Robot section contains prices for outgoing calls:
| Name | Description |
|---|---|
| Platform telephony | price for an outgoing call using the default Twin mobile network carrier |
| Client telephony | price for an outgoing call using a third-party mobile network carrier |
The Incoming call processed by the Robot section displays the price for an incoming call answered by a voice bot.
The Viber messages section displays the price for a message sent in Viber:
| Name | Description |
|---|---|
| Service | |
| Advertising | price of a promotional message |
The Sms message section contains the price for sending an SMS message. Detailed information about prices for sending SMS-messages with regard to your country and a mobile network carrier is provided on the Prices for SMS page.
The Vkontakte Messages section displays the price for sending a message on the VKontakte social network.
The Email section displays the price for sending an email message.
If you want to send messages by email, you need to send more than 100 000 messages per month. To use this communication channel, you need to create a request to technical support.
The Chat section contains prices for sending chat messages using the following services:
- Web widget
- Slack
- Viber
- VKontakte
- Alice
- Operator
The Operator displays the price for sending a message to a client after the system transfers the dialogue from a bot to an operator.
- Telegram
- Promotional message
To send promotional messages you need to use tasks for notifications.
- Yandex
- IMessage
The Push section displays the price for sending a push notification.
If you want to send push notifications, you need to send more than 100 000 notifications per month. To use this communication channel you need to create a request to technical support.
The HLR service section displays the price for sending an HLR query to check if the phone number is valid before the system sends a message or makes a call.
The Registering a username to send a message section displays the price for registering the sender name in the following channels:
| Name | Description |
|---|---|
| SMS | price for registering the sender name to send promotional SMS messages |
| Viber | price for registering the sender name to send promotional messages in Viber |
| price for registering the sender name to send promotional messages in WhatsApp |
To send promotional messages you must register the sender name. Otherwise you will not be able to send promotional messages to your clients. The sender name must match the name of your company or your website.
Registration of caller ID (numbers) – price for registering a phone number displayed to your clients on incoming calls.
Prices for SMS
On the side menu click Prices – Prices for SMS. As a result the Prices for SMS page will open.
This page contains prices for sending SMS messages with regard to your country and mobile network carrier.
Using the Country field at the top of the page you can select a necessary country.
In the center of the page there is a list of mobile network carriers available for the selected country. The list also contains unique carrier codes and prices for sending SMS messages via these mobile network carriers.
Prices for dependent companies
If your organization is a reseller, then on the Companies page you can set prices for your dependent companies.
To register a dependent company you need to create a request to technical support.
Viewing prices for dependent companies
To display a list of prices that your organization charges for using Twin services click 
in the line for the necessary dependent company. As a result the following dialog window will open.
The Bot Service tariffs section contains prices for messages that a bot sends to clients:
| Name | Description |
|---|---|
| Voice bot message cost | price for sending a voice message during a call |
| Text bot message cost | price for sending a text message in mailing lists and chats |
The Telephony service tariffs section contains prices for incoming and outgoing calls and related services:
| Name | Description |
|---|---|
| Cost per minute of outgoing call | price for an outgoing call made on the Twin platform (per minute). |
| Cost per minute of incoming call | price for an incoming call on the Twin platform (per minute). |
| The cost of a minute bot communication | price for a minute of communication with a bot on the Twin platform. |
| Recognition cost based on Yandex | price for the recognition of the client's speech in a dialogue using Yandex services |
| Recognition cost based on Google | price for the recognition of the client's speech in a dialogue using Google services |
| Recognition cost based on Tinkoff | price for the recognition the client's speech in a dialogue using Tinkoff services |
| Recognition cost based on Twin | price for the recognition of the client's speech in a dialogue using Twin services |
| Recognition cost based on Amazon | price for the recognition of a client's speech in a dialogue using Amazon services |
The Text messaging tariff section contains prices for outgoing text messages in the following services:
| Name | Description |
|---|---|
| The cost of one email message | price for sending an email message |
| The cost of one push message | price for sending a PUSH message |
| The cost of one SMS message | price for sending an SMS message |
| The cost of one Viber message | price for sending a message in Viber |
| The cost of one WhatsApp message | price for sending a message in WhatsApp |
| The cost of checking one phone number (HLR) | price for checking if the phone number is valid before sending a message |
| The cost of one business notification VKontakte | price for sending a message on the VKontakte social network |
| Cost of checking one telephone number System1 | price for using system 1 when checking if the phone number is valid |
| Cost of checking one telephone number System2 | price for using system 2 when checking if the phone number is valid |
The Chats service tariff section contains information about prices for text messages sent in the following chats:
| Name | Description |
|---|---|
| The cost of one Yandex Alice message | price for sending a message by Yandex Alice |
| The cost of one chat operator message | price for sending a message to the client by the chat operator (when transferring the dialogue from a bot to an operator) |
| The cost of one Slack bot message | price for sending a bot message in Slack |
| The cost of one Telegram bot message | price for a message sent by a bot in Telegram |
| The cost of one Viber bot message | price for a message sent by a bot in Viber. |
| The cost of one VKontakte bot message | price for a message sent by a bot on the VKontakte social network |
| The cost of one web bot message | price for a message sent by a bot in the web widget |
| The cost of one WhatsApp bot message | price for a message sent by a bot in WhatsApp |
| The cost of one ad message | price for sending a promotional message |
| The cost of one Facebook bot message | price for a message sent by a bot on the Facebook social network |
| The cost of one Yandex bot message | price for a message sent by a Yandex bot. |
| The cost of one Imessage bot message | price for a message sent by a bot in IMessage |
| The cost of the first message to a Whatsapp user (business-initiated) | price for a first message that a bot sends to a client to start a dialogue in WhatsApp |
| The cost of the first message from a Whatsapp user (user-initiated) | price for a first message that a client sends to a bot to start a dialogue in WhatsApp |
The Monthly subscription fees section contains prices for the following types of subscription:
| Name | Description |
|---|---|
| Rent a sender name for Viber | price for using the sender name to send Viber promotional messages |
| Rent of the alphabetic name of the SMS sender | price for using the sender name to send promotional SMS messages |
| Rent of numbers (caller ID) | price for using a phone number displayed to clients on incoming calls |
| Chat operators | price for transitioning dialogues from bots to operators |
The Tariffs for additional services section contains prices for the following types of additional services:
| Name | Description |
|---|---|
| The cost of registering the sender's name for SMS | price for registering the sender name to send SMS messages |
| The cost of registering the sender's name for Viber | price for registering the sender name to send messages in Viber |
| The cost of registering the sender's name for WhatsApp | price for registering the sender name for send messages in WhatsApp |
The Audio service section contains the following information:
| Name | Description |
|---|---|
| The cost is 1 second of audio recording | price for using the audio parsing service in a dialogue with a client (in seconds) |
Editing prices
To edit the price for a service, enter a necessary value in the field next to the service name and click Save.
The Deviations from tariff field displays the difference between the price that you charge a dependent company for using a Twin service and your price for using this service.
Viewing history of price changes
To view the history of price changes for a dependent company click the Tariff change history button.
As a result, the following information will be displayed at the bottom of the window:
- Service name
- Old and new prices charged for using the service
- Name of the person who changed the price for the service
- Date and time when the price was changed
To close the window click anywhere on the page.