On the side menu, click Telephony – incoming routes. This page contains settings for incoming call forwarding. When a client call any of the specified phone numbers, the system answers the call uses the script selected for this phone number.
To enable incoming call forwarding option for a phone number, you must register this phone number with Twin. For this, you need to create a request to technical support. When your request is complete, a new settings section will automatically appear on the Incoming Routes page.
To edit settings for incoming call forwarding, do the following:
1. On the Incoming routes page, click
next to necessary settings section.
2. In the dialog box, select a necessary script from the list and click Save.
As a result, your changes will be saved.