On the side menu click Reports Reseller and companies. As a result the Reseller and companies page will open.


This page is avalable only for organizations with a reseller account.

This page provides detailed information about how dependent companies use Twin services if your organization acts as a reseller.

With the control elements at the top of the page you can set the necessary period of time for the system to display information.

When you select a date, you also need to set the necessary time that marks the beginning of the selected period.

To display information about all dependent companies that have expenses in the selected period, select the There are expenses checkbox.


The page provides information about the following services:

Text messaging service – this section contains detailed information about sent messages for all dependent companies of the reseller.


NameDescription
Id ID of the dependent company
Name name of the dependent company
Delivered SMStotal number of SMS that were delivered to clients
Price SMSprice for sending an SMS
Sent Vibertotal number of messages sent to clients in Viber
Delivered Viber total number of messages that were delivered to clients in Viber
Price Viberprice for sending a message in Viber
Sent Whatsapp total number of messages that were sent to clients in Whatsapp
Delivered Whatsapptotal number of messages that were delivered to clients in Whatsapp
Price Whatsappprice for sending a message in Whatsapp
Sent Email total number of messages that were sent to clients by email
Delivered Email total number of messages that were delivered to clients by email
Price Emailprice for sending a message by email
Sent Push total number of push messages that were sent to clients
Delivered Push total number of push messages that were delivered to clients
Price Pushprice for sending a push message
Total price to Twintotal amount charged for using Twin services
Total price to reseller total amount earned by the reseller

Chat service – this section contains detailed information about all messages that were sent between bots and operators for all dependent companies of the reseller.


NameDescription
Id ID of the dependent company.
Name name of the dependent company
Operator messagestotal number of messages that were sent by operators to clients
Operator messages priceprice for messages that were sent by operators to clients
Bot messages (with first)total number of messages that were sent by bots.
Bot message priceprice for messages that were sent by bots to clients.
User messagestotal number of messages that were sent by clients
Price of user messages total price for messages that were sent by clients.
Operator messages Alicetotal number of messages that were sent in chats using with the voice assistant Alice
Bot messages Alicetotal number of messages that were sent as notifications with the voice assistant Alice
User messages Alice total number of messages that were sent with the voice assistant Alice
Price Alices's messagesprice for all messages that were sent with the voice assistant Alice
Total price to Twintotal amount charged for using Twin services
Total price to resellertotal amount earned by the reseller
Telephony service (legacy)this section contains detailed information about the number, duration and cost of outgoing calls for all dependent companies of the reseller



NameDescription
Id identifier of the dependent company
Name the name of the associated company
Calls total number of outgoing calls
Total duration (seconds)total duration of outgoing calls (in seconds)
Total price to Twin total amount charged for using Twin services
Total price to resellertotal amount earned by the reseller

 

Telephony service is divided into 2 sections:

  • legacy – responsible for outgoing calls
  • new – responsible for incoming calls


Bot service this section contains detailed information about all messages sent by bots using Twin API without integration with chats. The information is provided for all dependent companies of the reseller.


NameDescription
Id ID of the dependent company
Name name of the dependent company
Billable messagestotal number of paid messages
Total price to Twintotal amount charged for using Twin services
Total price to reseller total amount earned by the reseller


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