On the side menu click Reports – Reseller and companies. As a result the Reseller and companies page will open.
This page is avalable only for organizations with a reseller account. |
This page provides detailed information about how dependent companies use Twin services if your organization acts as a reseller.
With the control elements at the top of the page you can set the necessary period of time for the system to display information.
When you select a date, you also need to set the necessary time that marks the beginning of the selected period. |
To display information about all dependent companies that have expenses in the selected period, select the There are expenses checkbox.
The page provides information about the following services:
Text messaging service – this section contains detailed information about sent messages for all dependent companies of the reseller.
| Name | Description |
|---|---|
| Id | ID of the dependent company |
| Name | name of the dependent company |
| Delivered SMS | total number of SMS that were delivered to clients |
| Price SMS | price for sending an SMS |
| Sent Viber | total number of messages sent to clients in Viber |
| Delivered Viber | total number of messages that were delivered to clients in Viber |
| Price Viber | price for sending a message in Viber |
| Sent Whatsapp | total number of messages that were sent to clients in Whatsapp |
| Delivered Whatsapp | total number of messages that were delivered to clients in Whatsapp |
| Price Whatsapp | price for sending a message in Whatsapp |
| Sent Email | total number of messages that were sent to clients by email |
| Delivered Email | total number of messages that were delivered to clients by email |
| Price Email | price for sending a message by email |
| Sent Push | total number of push messages that were sent to clients |
| Delivered Push | total number of push messages that were delivered to clients |
| Price Push | price for sending a push message |
| Total price to Twin | total amount charged for using Twin services |
| Total price to reseller | total amount earned by the reseller |
Chat service – this section contains detailed information about all messages that were sent between bots and operators for all dependent companies of the reseller.
| Name | Description |
|---|---|
| Id | ID of the dependent company. |
| Name | name of the dependent company |
| Operator messages | total number of messages that were sent by operators to clients |
| Operator messages price | price for messages that were sent by operators to clients |
| Bot messages (with first) | total number of messages that were sent by bots. |
| Bot message price | price for messages that were sent by bots to clients. |
| User messages | total number of messages that were sent by clients |
| Price of user messages | total price for messages that were sent by clients. |
| Operator messages Alice | total number of messages that were sent in chats using with the voice assistant Alice |
| Bot messages Alice | total number of messages that were sent as notifications with the voice assistant Alice |
| User messages Alice | total number of messages that were sent with the voice assistant Alice |
| Price Alices's messages | price for all messages that were sent with the voice assistant Alice |
| Total price to Twin | total amount charged for using Twin services |
| Total price to reseller | total amount earned by the reseller |
| Telephony service (legacy) | this section contains detailed information about the number, duration and cost of outgoing calls for all dependent companies of the reseller |
| Name | Description |
|---|---|
| Id | identifier of the dependent company |
| Name | the name of the associated company |
| Calls | total number of outgoing calls |
| Total duration (seconds) | total duration of outgoing calls (in seconds) |
| Total price to Twin | total amount charged for using Twin services |
| Total price to reseller | total amount earned by the reseller |
Telephony service is divided into 2 sections:
|
Bot service – this section contains detailed information about all messages sent by bots using Twin API without integration with chats. The information is provided for all dependent companies of the reseller.
| Name | Description |
|---|---|
| Id | ID of the dependent company |
| Name | name of the dependent company |
| Billable messages | total number of paid messages |
| Total price to Twin | total amount charged for using Twin services |
| Total price to reseller | total amount earned by the reseller |