On this page:

General Information

On the side menu, click Calls – Calls history. A page with a list of performed calls will open.

By default, calls for all scripts are displayed

To display calls for a necessary date, do the following:

Select date and time.

2. Select script.

The system will automatically display a list of calls that match the specified criteria. The list contains the following information:

Call ID
Client phone number
Call task name
Script name
Call status
Duration
Call task creation date and time
Call start date and time
Data update date and time.

To create a report with detailed information about all calls that displayed on the list, click Export. The system will create a detailed report as a separate xls file.

Client external ID
Additional information
Call ID
Call start date and time
Called number
Caller ID
Region
Time zone
Call status
Call duration
Conversation duration
Cost
IVR listened
Duration of IVR
Button press
Call status
Comment;
Call record address
Call transcript
Call results
Last detected emotion
Duration of conversation with bot
Cost of conversation with bot
Client ended call
Gender
NPS
Request for help by bot
Dialog markers

Viewing History of Incoming and Outgoing Calls

On the side menu, click Calls – Calls history. A page with a list of calls will open.

Use tabs at the top right corner to display information on incoming and outgoing calls.

On the Outgoing tab, the following information is displayed:

ID – call ID (this information is generated by the system)
Phone – client phone number
Task name – name of the call task
Bot name – name of the script used during the call
Status – status of outgoing call. The system has the following call statuses:
- Duration – call duration
- Created at - call task creation date
- Started at – call start date
- Updated at – call information update date

On the Incoming tab, the following information is displayed:

ID – call ID (this information is generated by the system)
Calling number – dialed phone number
Phone – client phone number
Bot name – name of the script used during the call;
Status - status of incoming call. The system has the following call statuses:
- Duration – call duration
- Started at – call start date

When you enter a phone number, use the following format: 447911123456.

Control elements at the top of the page are used to filter and search for calls.

Using the first field, you can select a desired period and time to find a necessary call. In the second field, you can select the script that was used during the call. As a result, the system will display calls that match the specified criteria.

On the Call history page, you can also generate a report with detailed information about the necessary incoming or outgoing calls. For this, set up filtering options to display the necessary records on the page and click Export. The system will automatically generate and download the report as an Excel file.