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On this page:

Main prices

The Main prices page contains a list of prices for all main services provided by Twin.

Terms of service and conditions of use are defined in Twin user agreement.

The Outgoing call made by the Robot section contains information about the cost of outgoing calls:

  • Platform telephony – price for an outgoing call using the default Twin mobile network carrier
  • Client telephony – price for an outgoing call using a third-party mobile network carrier

To make outgoing calls using a third-party mobile network carrier, you must register the phone number provided to you by that carrier on the Twin platform.

The Incoming call processed by the Robot section displays the price of an incoming call answered by a voice bot.

The Viber messages section displays the price of a message sent to a client in Viber:

  • Service – price of a service message

To send service messages in Viber, you must register your sender name. All service messages in Viber are moderated.

  • Advertising – price of a promotional message.

The Sms message section shows the cost of sending an SMS message. Detailed information about prices for sending SMS-messages depending on your country and a mobile network carrier is provided on the Prices for SMS page.

The Vkontakte Messages section displays the price for sending a message on the VKontakte social network.

The Email section displays the price for sending an email message.

If you want to send messages by email, you need to send more than 100 000 messages per month. To use this communication channel, you need to create a request to technical support.

The Chat section contains information about prices for sending chat messages in the following services:

  • Web widget
  • Slack
  • Viber
  • WhatsApp
  • VKontakte
  • Alice
  • Operator

The Operator displays the price for sending a message to a client after the system transfers the dialogue from a bot to an operator.

  • Telegram
  • Promotional message

To send promotional messages, you use tasks for notifications. For more details, see Sending promotional messages to Telegram, Sending promotional messages on the Vkontakte social network.

  • Facebook
  • Yandex
  • IMessage

The Push section displays the price for sending a push notification.

If you want to send push notifications, you need to send more than 100 000 notifications per month. To use this communication channel, you need to create a request to technical support.

The HLR service section displays the price for sending an HLR query to check if the phone number is valid before the system sends a message or makes a call.

The Registering a username to send a message section displays the price for registering the sender name in the following channels:

  • SMS – price for registering the sender name to send promotional SMS messages
  • Viber – price for registering the sender name to send promotional messages in Viber
  • WhatsApp – price for registering the sender name to send promotional messages in WhatsApp

To send promotional messages you must register the sender name. Otherwise, you will not be able to send promotional messages to your customers. The sender name must match the name of your company or website.

Registration of caller ID (numbers) – price for registering a phone number displayed to your clients on incoming calls.

Prices for SMS

The Prices for SMS page contains a list of prices for sending SMS messages depending on your country and mobile network carrier.

Using the Country field at the top of the page, you can select a desired country.

In the center of the page, there is a list of mobile network carriers available for the selected country. This list also contains unique carrier codes and prices for sending SMS messages.

Prices for affiliated companies

If your organization is a reseller, then on the Companies page you can define prices for your affiliated companies.

To register an affiliated company, you need to create a request to technical support.

Viewing prices

To display a list of prices for Twin services, click for the necessary affiliated company. A dialog window will open.

The Bot Service tariffs section contains information about prices for messages that a bot sends to clients:

  • Voice bot message cost – price for sending a voice message during a call
  • Text bot message cost – price for sending a text message in mailing lists and chats

The Telephony service tariffs section contains information about prices of incoming and outgoing calls and related services:

  • Cost per minute of outgoing call – price of an outgoing call on the Twin platform (per minute)
  • Cost per minute of incoming call – price of an incoming call on the Twin platform (per minute)
  • The cost of a minute bot communication – price for a minute of communication of a bot on the Twin platform
  • The Recognition cost based on Yandex – price for the recognition of the client's speech in a dialogue using Yandex services
  • The Recognition cost based on Google – price for the recognition of the client's speech in a dialogue using Google services
  • The Recognition cost based on Tinkoff – price for the recognition the client's speech in a dialogue using Tinkoff services
  • Recognition cost based on Twin – price for the recognition of the client's speech in a dialogue using Twin services
  • Recognition cost based on Amazon – price for the recognition of a client's speech in a dialogue using Amazon services

The Text messaging tariff section contains information about prices for outgoing text messages in the following services:

  • The cost of one email message – price of an email message
  • The cost of one push message – price of a PUSH message
  • The cost of one SMS message – price for a SMS message
  • The cost of one Viber message – price for a message in Viber
  • The cost of one WhatsApp message – price for a message in WhatsApp
  • The cost of checking one phone number (HLR) – price for checking if the phone number is valid before sending a message.
  • The cost of one business notification VKontakte – price for a message sent on the VKontakte social network.
  • Cost of checking one telephone number System1 – price for using system 1 when checking if the phone number is valid
  • Cost of checking one telephone number System2 – price for using system 2 when checking if the phone number is valid

The Chats service tariff section contains information about prices for text messages sent in the following chats:

  • The cost of one Yandex Alice message – price for a message sent by Yandex Alice
  • The cost of one chat operator message – price for a message sent to the client by the chat operator (when transferring the dialogue from a bot to an operator).
  • The cost of one Slack bot message – price for a message sent by a bot in Slack
  • The cost of one Telegram bot message – price for a message sent by a bot in Telegram
  • The cost of one Viber bot message – price for a message sent by a bot in Viber
  • The cost of one VKontakte bot message – price for a message sent by a bot on the VKontakte social network
  • The cost of one web bot message – price for a message sent by a bot in the web widget
  • The cost of one WhatsApp bot message – price for a message sent by a bot in WhatsApp
  • The cost of one ad message – price for a promotional message
  • The cost of one Facebook bot message – price for a message sent by a bot on the Facebook social network
  • The cost of one Yandex bot message – price for a message sent by a Yandex bot
  • The cost of one Imessage bot message – price for a message sent by a bot in IMessage
  • The cost of the first message to a Whatsapp user (business-initiated) – price for a first message that a bot sends to a client to start a dialog in WhatsApp
  • The cost of the first message from a Whatsapp user (user-initiated) – price for a first message that a client sends to a bot to start a dialog in WhatsApp

The Monthly subscription fees section contains information on the following types of subscription fees:

  • Rent a sender name for Viber – price for using the sender name for sending Viber promotional messages
  • Rent of the alphabetic name of the SMS sender – price for using the sender name for sending promotional SMS messages
  • Rent of numbers (caller ID) – price for using a phone number displayed to clients on incoming calls
  • Chat operators - price for transition of dialogues from bots to operators

The Tariffs for additional services section contains prices for the following types of additional services:

  • The cost of registering the sender's name for SMS – price for registering the sender name for sending SMS messages
  • The cost of registering the sender's name for Viber – price for registering the sender name for sending messages in Viber
  • The cost of registering the sender's name for WhatsApp – price for registering the sender name for sending messages in WhatsApp

The Audio service section contains the following information:

  • The cost is 1 second of audio recording – price for using the audio parsing service in a dialogue with a client (in seconds)

Editing prices

To change the price for a service, enter a desired value in the field next to the service name and click Save.

The Deviations from tariff field displays the difference between the price for a service for the affiliated company and your price for this service.

Viewing history of price changes 

To view the history of price changes for an affiliated company, click the Tariff change history button.

The following information is displayed at the bottom of the window:

  • Tariff name
  • Old and new tariff values
  • Name of the person who made the change
  • Date and time of change

To close the window, click anywhere on the page.

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