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About Twin platform
Twin platform allows companies and individuals to automate communication with their clients on the basis of speech-based voice bots and text-based chat bots. Using Twin services you can create scripts for bots, manage inbound and outgoing calls, carry out online chat conversations with people and send messages to your clients via different channels like SMS, e-mail, web widgets, social networks, etc.
On the Twin platform you can do the following:
- Create and edit scripts for voice bots and chat bots
- Set up telephony configuration
- Communicate with people in messengers and on social networks
- View statistics for the usage of voice bots and chat bots
- Register affiliated companies
- Create detailed reports
Registering a Twin account
To use Twin services, you need to register a Twin account.
For this, do the following:
1. Go to the Twin registration page.
2. Type in your name, email address, and password.
3. Enter your phone number and select your time zone.
4. Select the checkboxes at the bottom of the page to agree with the terms and conditions and your personal data processing policy.
Important!
To complete registration, confirm your phone number. For this enter a verification code that you receive via SMS.
5. To finish, click Register.
In case the authorization is successful, the authorization page will open.
Logging in
To log in to your Twin account do the following:
- Go to the Twin home page.
2. Enter your email address and password. After that click Enter.
To save your user name and password select the Remember me checkbox.
- If you do not remember your password, click Forget password.
- If you do not have a Twin account, click Registration to create a new account.
Recovering your password
If you forgot your password, you can easily recover it. For this do the following:
- Open the Twin login page.
- Click Forget password.
3. On the recovery page enter your email address and click Recover.
4. An email will be sent to you with a link to recover your password. Click on the link in the email and follow the onscreen instructions to change your password.
If you are not registered with Twin, click Registration and create a new account.
Providing company information
Once you are logged in to your account, a dialog window will open where you should provide basic information about your company and financial details that will be used in your invoices. You can also register users who will have access to your company's account with administrator privileges.
Important!
This dialog window will open every time you log in until you provide all the necessary information.
To provide basic information about your company do the following:
- In the Name field specify the name of your company.
- In the Email field enter your email address.
- In the Phone field enter your contact phone number.
- In the Employees field use the Register new user to add new users, who will have access to your personal account with administrator privileges.
- In the Time zone field select your time zone.
Important!
The time zone you select will be used to set time in monthly reports.
- In the Default value of the maximum number of dialogs for each operator field specify the maximum number of dialogues that the system can transfer to an operator (for example, when a bot cannot answer a client's question). The default value is 3000.
Important!
If necessary you can change the maximum number of dialogues for any operator separately.
- In the right part of the window provide details that will be used in your invoices.
- In the Legal address and Postal address fields enter the legal and postal addresses of your company.
- To save changes click Save company.
You can change information about your company at any time.