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- All – all call tasks.
- Active – call tasks that are currently in progress.
- Scheduled – call tasks that are scheduled but not yet started.
- Completed –completed call tasks.
Viewing detailed information about call tasks
To view details detailed information about a call task, click the button for the necessary call task.
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Using control elements at the top of the page you can perform various actions on calls.
Button | Description |
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Display only problem calls | |
Add one client to a call task | |
Add multiple clients to a call task | |
Restart unsuccessful calls | |
Cancel calls for unavailable clients | |
Export a call report | |
Download a call report | |
Export a call report with variables |
With control elements at the bottom of the page, you can perform the following quick actions with call tasks:
Button | Description |
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Viewing problem calls
To display problem calls use the
button....
Unanswered calls are regarded as unsuccessful. These calls have the following statuses:
Status | Description |
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| Depending on the code received from the mobile carrier, the following statuses are possible:
|
Canceled | Client cancelled the call |
No connection | The phone number is dialed but the call does succeed (incorrect call settings, mobile carrier errors) |
Failed | The called succeeded but finished unexpectedly due to an error |
Invalid | The wrong format of phone number (for example: 8447911123456. The correct format of phone number: 447911123456) |
Подсказка |
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You may see an Undefined mark next to the status name. This mark indicates that the call task does not use the detection of the answering machine feature (the "Human/Robot Detection System" checkbox is not selected). |
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