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The Prices section contains the price sheet for all services available on the Twin platform
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Main prices
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On the side menu click Prices – Main prices. As a result the Main prices page will open.
This page contains prices for the main services that you can use on the Twin platform.
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Main prices
The Main prices page contains a list of prices for all main services provided by Twin.
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Terms of service and conditions of use are defined in the Twin user agreement. |
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The mainTariffs.botServicesAPITariff section contains prices for messages sent to clients using Twin API:
| Name | Description |
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| Text bot message cost | price for a text message sent using Twin API |
| Voice bot message cost | price for a voice message sent using Twin API |
The Outgoing call made by the Robot section contains information about the cost of prices for outgoing calls:
| Name | Description |
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| Platform telephony |
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| price for an outgoing call using the default Twin mobile network carrier | |
| Client telephony |
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| price for an outgoing call using a third-party mobile network carrier |
The Incoming call processed by the Robot section displays the price of for an incoming call answered by a voice bot.
The Viber messages section displays the price of for a message sent to a client in Viber:
| Name | Description |
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| Service |
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price of a service message
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| Advertising |
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| price of a promotional message |
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The Sms message section shows contains the cost of price for sending an SMS message. Detailed information about prices for sending SMS-messages depending on with regard to your country and a mobile network carrier is provided on the Prices for SMS page.
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If you want to send messages by email, you need to send more than 100 000 messages per month. To use this communication channel, you need to create a request to technical support. |
The Chat section contains information about prices for sending chat messages in using the following services:
- Web widget
- Slack
- Viber
- VKontakte
- Alice
- Operator
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The Operator displays the price for sending a message to a client after the system transfers the dialogue from a bot to an operator. |
- Telegram
- Promotional message
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To send promotional messages , you need to use tasks for notifications. For more details, see Sending promotional messages to Telegram, Sending promotional messages on the Vkontakte social network. |
- Yandex
- IMessage
The Push section displays the price for sending a push notification.
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If you want to send push notifications, you need to send more than 100 000 notifications per month. To use this communication channel , you need to create a request to technical support. |
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The Registering a username to send a message section displays the price for registering the sender name in the following channels:
| Name | Description |
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| SMS |
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| price for registering the sender name to send promotional SMS messages | |
| Viber |
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| price for registering the sender name to send promotional messages in Viber | |
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| price for registering the sender name to send promotional messages in WhatsApp |
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To send promotional messages you must register the sender name. Otherwise , you will not be able to send promotional messages to your customersclients. The sender name must match the name of your company or your website. |
Registration of caller ID (numbers) – price for registering a phone number displayed to your clients on incoming calls.
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Prices for SMS
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On the side menu click Prices –
Prices for SMS
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. As a result the Prices for SMS page
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will open.
This page contains prices for sending SMS messages with regard to your country and mobile network carrier.
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Using the Country field at the top of the page
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you can select a
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necessary country.
In the center of the page
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there is a list of mobile network carriers available for the selected country.
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The list also contains unique carrier codes and prices for sending SMS messages via these mobile network carriers.
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Prices for
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dependent companies
If your organization is a reseller, then on the Companies page you can
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set prices for your
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dependent companies.
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To register an affiliateda dependent company ,you need to create a request to technical support. |
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Viewing prices for dependent companies
To display a list of prices that your organization charges for using Twin services
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click 
in the line for the necessary
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dependent company.
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As a result the following dialog window will open.
The Bot Service tariffs section contains
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prices for messages that a bot sends to clients:
| Name | Description |
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| Voice bot message cost |
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| price for sending a voice message during a call | |
| Text bot message cost |
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| price for sending a text message in mailing lists and chats |
The Telephony service tariffs section contains
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prices
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for incoming and outgoing calls and related services:
| Name | Description |
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| Cost per minute of outgoing call |
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| price |
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| for an outgoing call made on the Twin platform (per minute). |
| Cost per minute of incoming call |
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| price |
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| for an incoming call on the Twin platform (per minute). |
| The cost of a minute bot communication |
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| price for a minute of communication |
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| with a bot on the Twin platform. |
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| Recognition cost based on Yandex |
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| price for the recognition of the client's speech in a dialogue using Yandex services |
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| Recognition cost based on Google |
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| price for the recognition of the client's speech in a dialogue using Google services |
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| Recognition cost based on Tinkoff |
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| price for the recognition the client's speech in a dialogue using Tinkoff services | |
| Recognition cost based on Twin |
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| price for the recognition of the client's speech in a dialogue using Twin services | |
| Recognition cost based on Amazon |
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| price for the recognition of a client's speech in a dialogue using Amazon services |
The Text messaging tariff section contains
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prices for outgoing text messages in the following services:
| Name | Description |
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| The cost of one email message |
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| price |
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| for sending an email message |
| The cost of one push message |
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| price |
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| for sending a PUSH message |
| The cost of one SMS message |
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| price for |
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| sending an SMS message |
| The cost of one Viber message |
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| price for sending a message in Viber | |
| The cost of one WhatsApp message |
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| price for sending a message in WhatsApp | |
| The cost of checking one phone number (HLR) |
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| price for checking if the phone number is valid before sending a message |
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| The cost of one business notification VKontakte |
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| price for sending a message |
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| on the VKontakte social network |
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| Cost of checking one telephone number System1 |
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| price for using system 1 when checking if the phone number is valid | |
| Cost of checking one telephone number System2 |
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| price for using system 2 when checking if the phone number is valid |
The Chats service tariff section contains information about prices for text messages sent in the following chats:
| Name | Description |
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| The cost of one Yandex Alice message |
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| price for sending a message |
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| by Yandex Alice |
| The cost of one chat operator message |
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| price for sending a message |
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| to the client by the chat operator (when transferring the dialogue from a bot to an operator) |
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| The cost of one Slack bot message |
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| price for sending a bot message |
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| in Slack |
| The cost of one Telegram bot message |
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| price for a message sent by a bot in Telegram | |
| The cost of one Viber bot message |
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| price for a message sent by a bot in Viber. | |
| The cost of one VKontakte bot message |
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| price for a message sent by a bot on the VKontakte social network | |
| The cost of one web bot message |
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| price for a message sent by a bot in the web widget | |
| The cost of one WhatsApp bot message |
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| price for a message sent by a bot in WhatsApp | |
| The cost of one ad message |
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| price for sending a promotional message | |
| The cost of one Facebook bot message |
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| price for a message sent by a bot on the Facebook social network | |
| The cost of one Yandex bot message |
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| price for a message sent by a Yandex bot. | |
| The cost of one Imessage bot |
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| message | price for a message sent by a bot in IMessage |
| The cost of the first message to a Whatsapp user (business-initiated) |
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| price for a first message that a bot sends to a client to start a |
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| dialogue in WhatsApp |
| The cost of the first message from a Whatsapp user (user-initiated) |
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| price for a first message that a client sends to a bot to start a |
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| dialogue in WhatsApp |
The Monthly subscription fees section contains
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prices for the following types of subscription
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:
| Name | Description |
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| Rent a sender name for Viber |
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| price for using the sender name |
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| to send Viber promotional messages |
| Rent of the alphabetic name of the SMS sender |
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| price for using the sender name |
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| to send promotional SMS messages |
| Rent of numbers (caller ID) |
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| price for using a phone number displayed to clients on incoming calls | |
| Chat operators |
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| price for |
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| transitioning dialogues from bots to operators |
The Tariffs for additional services section contains prices for the following types of additional services:
| Name | Description |
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| The cost of registering the sender's name for SMS |
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| price for registering the sender name |
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| to send SMS messages |
| The cost of registering the sender's name for Viber |
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| price for registering the sender name |
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| to send messages in Viber |
| The cost of registering the sender's name for WhatsApp |
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| price for registering the sender name for |
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| send messages in WhatsApp |
The Audio service section contains the following information:
| Name | Description |
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| The cost is 1 second of audio recording |
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| price for using the audio parsing service in a dialogue with a client (in seconds) |
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Editing prices
To
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edit the price for a service, enter a
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necessary value in the field next to the service name and click Save.
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The Deviations from tariff field displays the difference between the price that you charge a dependent company for using a Twin service for the affiliated companyand your price for using this service. |
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Viewing history of
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price changes
To view the history of price changes for
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a dependent company
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click the Tariff change history button.
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As a result, the following information
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will be displayed at the bottom of the window:
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- Service name
- Old and new
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- prices charged for using the service
- Name of the person who
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- changed the price for the service
- Date and time
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- when the price was changed
To close the window
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click anywhere on the page.
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