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On the Templates for Messagesmessages page, you can create message presets for chat operators. Operator can use these presets to quickly ask a client a necessary question or answer a client's question with a prepared phrase.

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To create a new message template, do the following:

  • Click New Templatetemplate at the top of the page.
  • In the Create template dialog box, specify the name of a template and enter a predefined message.


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  • To save changes, click Create new template.

To edit a message template, do the following:

  • Click Edit in the line of the necessary message template.
  • In the Change template dialog box, make necessary changes and click Save template.

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  • To save changes, click Save template.

To delete a message template, do the following:

  • Click Delete in the line of the necessary message template.
  • Click OK to confirm deletion.

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