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General information
On the side menu click Calls – Call tasks. As a result the Call tasks page will open.
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All outbound calls with voice bots are made on the basis of call tasks. |
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To access the Call tasks page click Calls – Call tasks on the side menu.
Searching for call tasks
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On this page you can
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manage your call tasks.
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Searching for call tasks
If
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there are a lot of records on the list, then you can use search fields at the top of the page to quickly find the call task you need.
There are 2 options you can use to search for call tasks:
- Search for call tasks by content
- Search for call tasks by date
Search When you search for call tasks by content includes , you can use the following parameters:
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To search for a call task by content enter a the necessary value in the search field on the left side of the page.
Search results are displayed automatically. Use
You can use the Clear button to clear the search fields from the specified values.field.
When you search for call tasks by date, you can use the following parameters:
- Date
- Time
To search for a call task by date enter a the necessary date and/or time in the search field on the left right side of the page.
Search results are displayed automatically. Use
You can use the Clear button to clear the search fields from the specified valuesfield.
Filtering call tasks
On the Call tasks page you can filter call tasks by categories.
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Using control elements at the top of the page you can perform various actions on calls.
| Button | Description |
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| Display only problem calls |
| Add one client to a call task |
| Add multiple clients to a call task |
| Restart unsuccessful calls |
| Cancel calls for unavailable clients |
| Export a call report |
| Download a call report |
| Export a call report with variables |
With control elements at the bottom of the page, you can perform the following quick actions with call tasks:
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Viewing problem calls
To display problem calls use the 
button.
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Unanswered calls are regarded as unsuccessful. These calls have the following statuses:
| Status | Description |
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| Depending on the code received from the mobile carrier, the following statuses are possible:
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| Canceled | Client cancelled the call |
| No connection | The phone number is dialed but the call does succeed (incorrect call settings, mobile carrier errors) |
| Failed | The called succeeded but finished unexpectedly due to an error |
| Invalid | The wrong format of phone number (for example: 8447911123456. The correct format of phone number: 447911123456) |
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You may see an Undefined mark next to the status name. This mark indicates that the call task does not use the detection of the answering machine feature (the "Human/Robot Detection System" checkbox is not selected). |
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