To access the Call tasks page click Calls – Call tasks on the side menu.

Managing call tasks

General information

Using control elements at the top of the page you can perform various actions on calls.

Button	Description
Image Modified	Display only problem calls
Image Modified	Add one client to a call task
Image Modified	Add multiple clients to a call task
Image Modified	Restart unsuccessful calls
Image Modified	Cancel calls for unavailable clients
Image Modified	Export a call report
Image Modified	Download a call report
Image Modified	Export a call report with variables

With control elements at the bottom of the page, you can perform the following quick actions with call tasks:

To display problem calls use the button.

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Unanswered calls are regarded as unsuccessful. These calls have the following statuses:

Status	Description
Busy Unanswered Unavailable	Depending on the code received from the mobile carrier, the following statuses are possible: Busy signal is received Client did not answer the call (did not pick up the phone) Client is not available
Canceled	Client cancelled the call
No connection	The phone number is dialed but the call does succeed (incorrect call settings, mobile carrier errors)
Failed	The called succeeded but finished unexpectedly due to an error
Invalid	The wrong format of phone number (for example: 8447911123456. The correct format of phone number: 447911123456)

Подсказка
You may see an Undefined mark next to the status name. This mark indicates that the call task does not use the detection of the answering machine feature (the "Human/Robot Detection System" checkbox is not selected).

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