On the Templates for Messagesmessages page, you can create message presets for chat operators. Operator can use these presets to quickly ask a client a necessary question or answer a client's question with a prepared phrase.
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To create a new message template, do the following:
- Click New Templatetemplate at the top of the page.
- In the Create template dialog box, specify the name of a template and enter a predefined message.
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