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General information

Caller ID (also Caller ID) is an automatic number identification technology. On the Twin platform, this parameter refers to the caller identification service that allows the receiver of a phone call to capture and display the number of the phone that originated the call. This feature allows your clients to determine who make the call.

With caller ID groups, you can define phone numbers that are displayed to customers on incoming calls.

When you define this phone number, you must use a phone number registered with the same mobile network carrier that you use to make call (i.e., if you make calls with Megafon, then you should use a phone number that is registered with this mobile network carrier. Otherwise, the call may not succeed, the line may be busy or the client may be unavailable.

To work with Caller IDs, on the side menu click Telephony - CallerID groups. As a result, the CallerID groups page will open.

Creating a new caller ID group

To create a new caller ID group, do the following:

1. On the Caller ID groups page, click the New caller ID button.

2. In the New Caller ID window, do the following:

In the Name field, enter a name for a new Caller ID group.

When you create names for Caller ID groups, use simple and concise words and phrases. Later this will help you to quickly find a necessary Caller ID group on the list.

In the Phone numbers section, click the New phone number button and then do the following:
- In the first field, enter the phone number that will be displayed to the client on an incoming call.
- In the second field, select the mobile network carrier that the system will use for outgoing calls.

When you define this phone number, you must use a phone number registered with the same mobile network carrier that you use to make call (i.e., if you make calls with Megafon, then you should use a phone number that is registered with this mobile network carrier. Otherwise, the call may not succeed, the line may be busy or the client may be unavailable).

To specify the phone number that will be displayed to clients on incoming calls, click New phone number and repeat the steps above.
Click Save to save your changes.

A new Caller ID group will be created on the page. This group may include several phone numbers that belong to different mobile network carriers.

If you specify the name of a caller ID group for the Definable phone number parameter in the call task settings and this group contains several phone numbers that belong to different mobile network carriers, then the receiver of a phone call will capture and display the phone number that belong to the same carrier you use to make a call.

Editing a caller ID Group

To change phone numbers in the Caller ID group, click for the necessary group on the page.

In the Change caller ID window, do the following:

To add a new phone number to the group, click the New phone number button, enter a phone number, and select the name of a carrier to which this number belongs.
To change a phone number in the group, click in the line with this phone number, make changes in the required fields and then click Save.
To delete a phone number from the group, click the button.