General information

When clients communicate with bots in messengers and on social networks, they can send not only text messages but voice messages as well. The system automatically processes all voice messages and displays processing results.

The system processes the voice message immediately after a client sends it to the bot.

To view detailed information on processing of voice messages on the side menu click Audioparser – Detailing.

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The page contains the following information:

Id – identifier of the voice message file (file IDs are used for integration with third-party services using the Twin API).
Duration – duration of the voice message.
Price – cost for recognizing a voice message (depends on the duration of a voice message).
Created – date and time when the voice message file was created.
Billed – date and time when the the voice message file was processed in the system.

Setting up a filter to display information about voice message processing

To set up a filter to display information about voice message processing for the necessary period of time, use the search field at the top of the page. Click in the search field and select the necessary dates using the pop-up calendar.

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Use sliders at the bottom of the calendar to specify the starting time for the selected period.

The specified time applies not only to the start date but also to the end date of the selected period.

Exporting information about voice message processing

If necessary you can export information about voice message processing to a file in XLSX format.

For this do the following:

Select the necessary period and time.
Click Export.

The system will save the displayed information to an XLSX file.

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Sample of export file

Go to the Reports page to download the export file.