On this page:
On the side menu click Statistics – Analytics. As a result the Analytics page will open.
The Analytics page provides general statistical information about messages sent using all supported communication channels (i.e., SMS, Viber, Email, WhatsApp).
The page contains the following information:
You can view statistical information about the following communication channels:
Using control elements located at the top of the page you can set the necessary period of time for statistical information. When you set a period of time you also need to choose the necessary time that will mark the start of this period. |
On the side menu click Statistics – Reports. A page will open with a list of reports containing payment information that was generated automatically by the system or manually by the user.
At the top right corner of the page there are buttons that you can use to filter reports by the following categories:
The Reports page also contains control elements that you can use to set the necessary period of time to display reports.
When you set a period of time you also need to choose the necessary time that will mark the start of this period. |
In the center of the page there is a list of reports that provides the following information:
The reports list also contains control elements that you can use to load, regenerate and delete reports.
On the Reports page you can search for specific reports and filter reports for the necessary period of time. This feature is especially useful if the list of reports is very long.
When you filter reports for the necessary period of time, you need to set the report creation date and time. |
To find a necessary report enter its name in the Search field at the top of the page. Search results are displayed automatically.
To filter reports for the necessary period of time specify the start date and the end date of this period in the Creation date field.
When you filter reports for the necessary period of time, you need to choose the necessary time that will mark the start of this period. |
To clear specified values use the Clear button.
On the Reports page you can quickly display all reports that belong to the necessary category.
The following categories are available:
To filter reports by category use the buttons located at the top right corner of the page.
When you click one of these buttons, the system displays only those reports that belong to the selected category.
The Reports page contains control elements that you can use to perform the following actions with reports:
– to regenerate a report (if the system generates a report with an error, you can use this button to make another attempt).
– to download a report (click on this button to download a report as an Excel file).
– to delete a report (click on this button to delete a report that you do not need).
On the side menu click Statistics – Invoices. A page will open with a list of monthly bills that you need to pay for using Twin services. The system generates invoices automatically in the end of every month.
At the top of the page there are control elements that you can use to search for specific invoices and filter invoices for the necessary period of time.
To find the necessary invoice, enter its ID in the Account ID field.
To filter invoices for the necessary period of time specify the start date and the end date of this period in the next field.
When you filter invoices for the necessary period of time, you also need to choose the necessary time that will mark the start of this period. |
Search results are displayed automatically.
To clear the specified values use the Clear button.
In the center of the page there is a list of invoices that provides the following information:
The Invoices page also contains the following control elements:
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To create an invoice click on the area with information about your balance at the top of the page and select Create invoice on the menu.
In the opened menu enter the necessary amount and then click Create an invoice.
The system will generate an invoice with the specified amount.
To download the generated invoice сlick 
in the line for the necessary invoice. The generated invoice will be downloaded as a PDF.
After you make a payment, the corresponding amount will be added to your balance.
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To view account transactions, click on the area with information about your balance at the top of the page and select Account detail.
The Account transactions page will open. This page contains information about all deposits you have made to your company's account over a certain period of time.
At the top of the page there are control elements that allow you to select the necessary period of time.
In the center of the page there is a list of records with the following information:
On the side menu click Statistics – Chat graphs. A page will open that uses counters, charts and graphs to provide statistical information on all client chats.
At the top of the page there are control elements that allow you to set up parameters and time period for the necessary information.
In the All chat field you can select the necessary chat in an instant messenger. You can select any chat that is available on the list of chat configurations that you have created for your website pages or linked to social networks and / or third-party services using the API.
In the All operators field you can select a chat operator whose statistics you want to display. You can select any user name that is displayed on the Operators groups page. You can display statistics for one or multiple operators simultaneously.
In the All messengers field you can select an instant messenger that is used to send messages to clients. You can display statistics for one or multiple instant messengers simultaneously.
The following instant messengers are available:
In the All bot field you can select the necessary script that was used in client calls and chats.
To display statistics about operator's responses to client messages select the There are customer messages check box.
In the All group field you can select the necessary group of operators for charts. This option works only in case there is at least one group of operators in your account settings.
In the last field you can set the necessary period of time for charts. You need to select the start date and the end date of this period.
You also need to specify the start time of that period. |
To clear specified values use the Clear button.
To view statistical information using Grafana tools, click |
The Chat graphs page contains the following information:
On the side menu click Statistics – Notification graphs. A page will open that uses counters, charts and graphs to provide statistical information about all messages sent to clients via different communication channels.
At the top of the page there are control elements that allow you to set up parameters and time period for the necessary information.
In the first field you can select the necessary channel that is used to send messages to clients.
In the second field select the necessary status. The following values are available:
In the next field you can set the necessary period of time to display information. You need to specify the start date and the end date of this period.
You also need to specify the start time of that period. |
To clear specified values use the Clear button.
To view statistical information using Grafana tools click |
The Notification graphs section provides the following information:
On the side menu click Statistics – Telephony graphs. A page will open that uses counters, charts and graphs to provide statistical information about all client calls that you made on the Twin platform.
At the top of the page there is a field that allows you to set up parameters and time period for the necessary information.
In this field you can set the necessary period of time to display information. You need to specify the start date and the end date of this period.
You also need to specify the start time of that period. |
To clear the specified values, use the Clear button.
To view statistical information using Grafana tools click |
The Telephony graph page contains the following information:
– to download an invoice. Clicking this button you will download an invoice as a PDF. This file contains information about the supplier and the buyer as well as detailed information on the expenses for a period of one month.
– to display revisions. In case there are changes in the cost or the user pays a part of their monthly expenses before the invoice is ready, a Twin employee, who is responsible for dealing with financial information, can make changes to the invoice. In this case when you click on this button, the system will display a list of revisions, which contains the following information:
