General information

On the side menu, click Telephony – Call transfers. As a result, the Call transfers page will open.

On this page, there is a list of all incoming call forwarding options.

Creating a new call forwarding direction

To create a new direction for forwarding incoming calls, do the following:

 1.  On the Call transfers page, click New direction of transfer.

 2. In the New direction of transfer window, do the following:

• In the New transfer direction field, enter a name for a new direction.
• In the Default forwarding field, select a necessary call forwarding option from the drop-down menu.
  

  You can select the following options:

• Hang up – call will end
• Dialing plan – call is forwarded to a phone number that belongs to the mobile network carrier that is specified for outgoing calls in the dialing plan settings. If you select this option, you will need to enter the name of a dialing plan to which the system will forward incoming calls.
• Call transfer – redirects incoming calls to the specified direction. If you select this option, you will need to select the necessary translation direction.
• Custom transfer – redirects incoming calls to third-party numbers when integrating with external systems
  
• Another bot – bot switches to a new script within the call. If you select this option, you will need to select a necessary script.

  3. When you are done, click Save.

As a result, a new call forwarding direction will be created.

Editing a call forwarding direction

To edit a call forwarding direction, click next to the necessary name.

As a result, the Change direction of transfer dialog window, as shown below.

Make necessary changes in the required fields and click Save.

Deleting a call forwarding direction

To delete a call forwarding direction, click next to the necessary name.

The selected direction will be deleted.