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On the side menu, click Calls – Calls history. A page with a list of performed calls will open.
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By default , calls for all scripts are displayed |
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To display calls for a necessary date , do the following:
- Select date and time.
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To create a report with detailed information about all calls that displayed on the list , click Export. The system will create a detailed report as a separate xls file.
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On the side menu, click Calls – Calls history. A page with a list of calls will open.
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- ID – call ID (this information is generated by the system)
- Phone – client phone number
- Task name – name of the call task
- Bot name – name of the script used during the call
- Status – status of outgoing call. The system has the following call statuses:
- Duration – call duration
- Created at – call task creation date
- Started at – call start date
- Updated at – call information update date
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Control elements at the top of the page are used to filter and search for calls.
Using the first field , you can select a necessary period and time to find a necessary call. In the second field , you can select the script that was used during the call. As a result , the system will display calls that match the specified criteria.
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On the Call history page , you can also generate a report with detailed information about the necessary incoming or outgoing calls. For this , set up filtering options to display the necessary records on the page and click Export. The system will automatically generate and download the report as an Excel file. |
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To display information about a call , click the button in the necessary line.
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To display information about a call , click the button in the Task name column for the necessary line.
As a result , a page with detailed information about the selected call task will open.
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To display information about the script that is used in a call task , click the button in the Bot name column for the necessary line.
As a result , a page for viewing and editing the script of the selected task will open.
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