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General
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information
On the side menu, click Calls – Calls history. A page with a list of performed calls will open.
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To create a report with detailed information about all calls that displayed on the list, click Export. The system will create a detailed report as a separate xls file.
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Viewing
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history of
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incoming and
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outgoing calls
On the side menu, click Calls – Calls history. A page with a list of calls will open.
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- ID – call ID (this information is generated by the system)
- Phone – client phone number
- Task name – name of the call task
- Bot name – name of the script used during the call
- Status – status of outgoing call. The system has the following call statuses:
- Duration – call duration
- Created at - – call task creation date
- Started at – call start date
- Updated at – call information update date
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- ID – call ID (this information is generated by the system)
- Calling number – dialed phone number
- Phone – client phone number
- Bot name – name of the script used during the call;
- Status - – status of incoming call. The system has the following call statuses:
- Duration – call duration
- Started at – call start date
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| Подсказка |
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On the Call history page, you can also generate a report with detailed information about the necessary incoming or outgoing calls. For this, set up filtering options to display the necessary records on the page and click Export. The system will automatically generate and download the report as an Excel file. |
Viewing
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call details
To display information about a call, click the 
button in the necessary line.
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- ID – client ID
- Number – client phone number
- Status – call status
- Gender – client gender
- Call date – call date
- Duration – call duration
- Conversation status – call status
- Cost – call cost
Viewing Call Task Details
To display information about a call, click the button in the Task name column for the necessary line.
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As a result, a page with detailed information about the selected call task will open.
Viewing
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call task script
To display information about the script that is used in a call task, click the button in the Bot name column for the necessary line.
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