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The following values are available for selection:
- Default —– the default CallerID provided Twin is used. This option is recommended if you make calls using the standard Twin dial plan.
- CallerID Groups — – one of phone numbers included in the CallerID group is used. If you select this value, you should also select the name of the CallerID group. This option is recommended if you make calls using your own dial plan.
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As a rule, a CallerID group contains a set of phone numbers that can be displayed on the client's phone. Each of these phone numbers can be used by the system to make calls. When you make a call, the receiver of a phone call will capture and display the phone number from the Caller ID group, which is associated with the phone number the system uses to make a call. |
- CallerID — – a specific phone number registered by the user with the mobile network carrier is used. If you select this value, you must enter the corresponding phone number in the additional field. This option is recommended if you make calls using your own dial plan.
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The following values are available for selection:
- Hangup — – all calls will be automatically ended.
Dialing plan - – forwards calls to the specified phone number. When this value is selected, you need to specify the dial plan that the system will use to make calls and the target phone number to which calls will be forwarded. - Call transfer — – forwards calls to the specified direction (for more details, see Creating a New Call Forwarding Direction). When you select this value, you need to specify the necessary direction in the additional field.
- Customer transfer - – forwards calls to third-party phone numbers. This should be used if your account is integrated with external systems.
- Another bot - – the voice bot starts using another script in a call. When you select this value, you need to specify the necessary script in the additional field.
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The following parameters are available:
- If busy — – line is busy
- If there is no answer - – client does not answer the call (does not pick up the phone)
- If the answering machine — – call is answered by an auto answer (to use this parameter, select the "Human/Robot" identification system option in the call task settings)
- If the call is short — – client answers but quickly finishes the call
- If operator failure — – a technical failure occurs during the call
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The following options are available for selecting the redial mode:
- Manually — – create a set of rules for returned calls that will be used only for the selected call task.
- Use template — – select any of the previously created templates a set of rules for returned calls (for details, see Creating Rules For Returned Calls). If you select this value, you need to specify the name of the required template in the additional field.
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