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If you select the If Busy rule and the If the call is short rule, and on the 3rd dialing attempt according to the Busy rule, the client answers the call and then ends it within the duration of the short call you specified, the system will not count the 3rd dialing attempt according to the If Busy rule and after the end of the call will repeat the 3rd dialing attempt. At the same time, the system will count the 1st dialing attempt under the If the call is short rule. As a result, the counter of completed dialing attempts will change only for the If the call is short rule. The counter of completed dialing attempts for the If Busy rule will remain unchanged.
Editing Recall Rules
To edit call forwarding rules, do the following:
1. On the Recall Rules page, click
for a set of recall rules that you want to change.
2. In the Change Recall Rule dialog box, make necessary changes and click Save.
New recall rules parameters will be saved.
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The steps for editing recall rules are similar to those described in the Creating New Recall Rules section. |
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