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Below the search field a list of all online chats is displayed. On the right side of the list there are buttons that you can use to perform the following actions:
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| Frame code |
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| get the frame code of the chat | |
| Connect Facebook |
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| connect the chat to the Facebook social network | |
| View dialogs |
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| view dialogs with the user | |
Edit |
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| edit chat properties | |
Delete |
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| delete the chat |
Creating new chats
To create a new chat, select Chats – Settings from the side menu and then click the New chat button.
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In the Active and closed dialogs field, you can select the status of the dialog. You can select the necessary value using the drop-down list.
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If you select the All option, the system will display all dialogues that start with the bot's message.
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2. In the All chat sessions field, select the necessary report type.
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| All chat sessions |
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| report with detailed information about all chat sessions | |
| All chat sessions with markers |
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| report with information about chat sessions where markers are used in scripts | |
| Chat sessions billing format |
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| report with detailed billing information for all connected channels (for example, chat name, number of paid messages, cost, and etc.) | |
| Chat sessions with operator metrics | report with information about the efficiency of the operator indicating the time of their responses to client questions |
| Productivity | report with information about the productivity of chat sessions, that includes the number of messages sent by the operator and the client, the maximum and average response time, etc. |
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| Sources | report with information about the number of messages sent by the bot and operator as well as the number of dialogues tranferred to the operator for all connected channels |
| Web pages | a report with information about website pages visited by the client during the chat session |
| Popular phrases |
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| a report that contains a list of the most popular phrases used in chat sessions | |
| Client phrases |
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| a report that contains a list of all client phrases |
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If you want the report to contain information about the time when messages were sent, select the With time in dialogs option.
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3. Click Export.
As a result, all records displayed on the list will be downloaded as a file in XLS format.
Viewing dialogues
To view a dialogue, click Show dialog in the necessary line.
As a result, a dialog box will open with detailed information about the selected dialogue:.
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In the dialog box with detailed information about the selected dialogue you can also copy the link to the dialogue. This is especially useful, for example, when you plan to contact the technical support. |
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