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| CSS Stylesheet |
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.top-button { background-image: url(https://confluence.twin24.ai/download/thumbnails/23986188/baseline_keyboard_arrow_up_white_18dp.png) !important; background-position: center; background-color: #47a7f5 !important; background-repeat: no-repeat; box-shadow: -1px 1.5px 3px #999; color: #47a7f5 !important; border-radius:50px !important; position: fixed; bottom: 45px; left: 93.5%; width: 50px; height: 50px !important; font-size: 12px !important; padding: 14.5px !important; z-index: 2; } .top-button:hover{ background-color: #65b9ff !important; color: #65b9ff !important; } .page-header{ background-color: #232838; background-repeat: no-repeat; background-position: center; width: auto; height: 100px; background-image: url(https://confluence.twin24.ai/download/attachments/23986188/logo_twin-02.png); background-size: 10em; color: #fff; font-size: 20px; padding: 20px; } .page-footer{ background-color: #232838; background-image: url(https://confluence.twin24.ai/download/thumbnails/23986188/decorated-pattern-dark.png); width: auto; height: 10px; color: #fff; text-align: end; font: small-caption; padding-inline-end: 30px; padding-top: 200px; padding-bottom: 30px; } .page-headline{ background-image: url(https://confluence.twin24.ai/download/thumbnails/23986188/Solid256dot8_2changed.png); background-repeat: no-repeat; background-position-x: -227px; background-position-y: center; padding: 20px; background-color: #007bff; width: auto; height: 10px; color: #fff; text-align: center; font: caption; font-weight: 600; } .tabs-menu{ padding-left: 85% !important; } |
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Accessing the users page
On the side menu click Users. As a result the Users page will open.
The Users page contains a list of all users from your organization that have a registered account on the Twin platform.
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For this enter the necessary value in the search field at the top of the page. The results will be displayed automatically.
| Информация |
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You can search for and filter records on the basis of a complete or partial match. |
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1. Click Add new user at the top of the page.
2. In the Add new user to company dialog box do the following:
| Подсказка |
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The Company field contains the name of your organization. You cannot change the value displayed in this field. |
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- In the Last Name, First Name and Middle Name fields enter the full name of a new user.
In the Email field, enter the user email address.
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- In the Roles field select the necessary user role. The following roles are available:
- Company administrator - – a user who performs administrative functions such as creating and editing scripts, creating and managing call tasks, setting up telephony parameters, administering user accounts, configuring integrations with instant messengers and social networks, viewing statistics, etc.
- Chat operator - – a user who carries on communication with clients after the dialogue is transferred from the bot to the operator (for example, when a bot cannot answer the client's question).
3. Click Add to save changes.
Aat At the bottom of the dialog box the username and password for the new user account will be displayed.
| Предупреждение |
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It is recommended to save the password for the new user account. If you close the dialog box and do not save the password, then you will need to recover the password. |
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To edit a user account, click 
in the necessary line.
As a result a dialog box for changing user data will open.
- Make changes in the necessary fields.
If necessary in the Roles field add a new role for the selected user.
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3. To save changes click Save.
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Logging into the administrator account of a dependent company
Чтобы перейти в личный кабинет зависимой компании (например, чтобы изменить параметры задания на обзвон или отредактировать тексты сообщений клиентских рассылок), выберите запись нужного пользователя в списке и нажмите кнопку 
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To log into the administrator account of a dependent company (for example, to change parameters of a call task or edit client message templates), choose the necessary record and click click in the respective line.
As a result you will be logged into the administrator account of the selected organizationВ результате будет выполнен вход в личный кабинет администратора выбранной организации.
Blocking user accounts
Чтобы заблокировать пользователя, выберите нужную запись в списке и нажмите кнопку 
.
Отобразится окно Заблокировать пользователя, как показано на рисунке ниже.
В поле Комментарий введите причину блокировки пользователя.
Нажмите кнопку Заблокировать.
To block a user account, choose the necessary record and click in the respective line.
A dialog box for blocking user account will open.
In the Comments field enter the reason for blocking the user account and then click Block.
As a result the selected user account will be blocked. The user will not be able to log into their Twin account any moreВыбранный пользователь будет заблокирован. Личный кабинет пользователя будет недоступен.
Unblocking user accounts
Чтобы разблокировать пользователя, выберите нужную запись в списке и нажмите кнопку 
.
В результате откроется окно Разблокировать пользователя, как показано на рисунке ниже.
В поле Комментарий введите желаемый комментарий.
Нажмите кнопку Разблокировать.
To unblock a user account, choose the necessary record and click in the respective line.
A dialog box for unblocking user account will open.
In the Comments field enter the reason for unblocking the user account and then click Unblock.
As a result the selected user account will be unblocked. The user will be able to log into their Twin account again.
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Выбранный пользователь будет разблокирован. Личный кабинет пользователя снова будет доступен.Button Hyperlink custom-icon top-button id top-button title . type standard class top-button url #Top