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Below the search field a list of all online chats is displayed. On the right side of the list there are buttons that you can use to perform the following actions:
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| Description |
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| Frame code | get the frame code of the chat |
| Connect Facebook | connect the chat to the Facebook social network |
| View dialogs | view dialogs with the user |
Edit | edit chat properties |
Delete | delete the chat |
Creating new chats
To create a new chat, select Chats – Settings from the side menu and then click the New chat button.
As a
- Frame code – get the frame code of the chat
- Connect Facebook – connect the chat to the Facebook social network
- View dialogs – view dialogs with the user
- Edit – edit chat properties
- Delete – delete the chat
Creating new chats
To create a new chat, select Chats – Settings from the side menu and then click the New chat button.
As a result a dialog window will open as shown in the image below.
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| Подсказка |
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In this section you only provide links to instant messengers and social networks. If you want clients to communicate with the bot in messengers and social networks, it is necessary to integrate the bot with the specified messengers and social networks. |
You can provide links to the following instant messengers and social networks:
- Yandex Alice
- Facebook messenger
- Vkontakte
- Telegram
- Viber
- Slack
- Skype
- Phone number (incoming call)
- Odnoklassniki
- Line Chat
To save changes, click Create new chat.
Searching for chats
If you have a lot of chats, you can quickly find the necessary chat using the search field, which is located at the top of the page.
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Search results are displayed automatically.
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Getting a frame code
Using the frame code, you can add a chat to a page on your website.
To get the frame code, click the Frame code button in the line with the name of the necessary chat.
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want clients to communicate with the bot in messengers and social networks, it is necessary to integrate the bot with the specified messengers and social networks. |
You can provide links to the following instant messengers and social networks:
- Yandex Alice
- Facebook messenger
- Vkontakte
- Telegram
- Viber
- Slack
- Skype
- Phone number (incoming call)
- Odnoklassniki
- Line Chat
To save changes, click Create new chat.
Searching for chats
If you have a lot of chats, you can quickly find the necessary chat using the search field, which is located at the top of the page.
For this, enter the full name of a chat or a part of this name in the search field.
Search results are displayed automatically.
To return to the full list of chats, delete the search criteria in the field.
Getting a frame code
Using the frame code, you can add a chat to a page on your website.
To get the frame code, click the Frame code button in the line with the name of the necessary chat.
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Connecting chats to Facebook
To connect a chat to the page on Facebook, do the following:
- Click the Log in with Facebook button in the line of the necessary chat.
- On the page that opens click the Log in with Facebook button to log in to your Facebook account.
Editing chats
To edit chat settings, click Edit in the line of the necessary chat.
As a result, a window with chat settings will open , as shown in the image below.
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Copy the code snippet located in the top section and add it to the contents of your website page.
Connecting chats to Facebook
To connect a chat to the page on Facebook, do the following:
- Click the Log in with Facebook button
Deleting chats
To delete a chat, click Delete in the line of the necessary chat.
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Viewing chat dialogues
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- in the line of the necessary chat.
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- On the page that opens click the Log in with Facebook button to log in to your Facebook account.
Editing chats
To edit chat settings, click Edit in the line of the necessary chat.
As a result, a window with chat settings will open, as shown in the image below.
The steps for editing chat settings are similar those described in the Creating new chats section.
Deleting chats
To delete a chat, click Delete in the line of the necessary chat.
In the dialog window, confirm this action.
Viewing chat dialogues
To view chat dialogues for all clients, click View dialogs in the line of the necessary chat.
As a result, a page with a list of all dialogues for the selected chat will open, as shown in the image below.
Filtering chat dialogues
At the top of the page, there are fields that you can use for quick search and setup of displayed information on the page.
In the All messengers field, you can select the necessary instant messenger or social network that your chat is connected to
Filtering chat dialogues
At the top of the page, there are fields that you can use for quick search and setup of displayed information on the page.
In the All messengers field, you can select the necessary instant messenger or social network that your chat is connected to. You can select the necessary value using the drop-down list.
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In the next field, you can define the period and time for displaying information.
In the Active and closed dialogs field, you can select the status of the dialog. You can select the necessary value using the drop-down list.
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| title | Доступные значения |
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down list.
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In the next field, you can define the period and time for displaying information.
In the Active and closed dialogs field, you can select the status of the dialog. You can select the necessary value using the drop-down list.
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If you select the All option, the system will display all dialogues that start with the bot's message.
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2. In the All chat sessions field, select the necessary report type.
| Report type | Description |
|---|---|
| All chat sessions | report with detailed information about all chat sessions |
| All chat sessions with markers | report with information about chat sessions where markers are used in scripts |
| Chat sessions billing format | report with detailed billing information for all connected channels (for example, chat name, number of paid messages, cost, and etc.) |
| Chat sessions with operator metrics | report with information about the efficiency of the operator indicating the time of their responses to client questions |
| Productivity | report with information about the productivity of chat sessions, that includes the number of messages sent by the operator and the client, the maximum and average response time, etc. |
| Sources | report with information about the number of messages sent by the bot and operator as well as the number of dialogues tranferred to the operator for all connected channels |
| Web pages | a report with information about website pages visited by the client during the chat session |
| Popular phrases | a report that contains a list of the most popular phrases used in chat sessions |
| Client phrases | a report that contains a list of all client phrases |
| Подсказка |
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If you want the report to contain information about the time when messages were sent, select the With time in dialogs option.
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