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- In the New transfer direction field, enter a name for a new direction.
- In the Default forwarding field, select a necessary call forwarding option from the drop-down menu.
You can select the following options:
- Hang up – call will end
- Dialing plan – call is forwarded to a phone number that belongs to the mobile network carrier that is specified for outgoing calls in the dialing plan settings. If you select this option, you will need to enter the name of a dialing plan to which the system will forward incoming calls.
- Call transfer – redirects incoming calls to the specified direction. If you select this option, you will need to select the necessary translation direction.
- Custom transfer – redirects incoming calls to third-party numbers when integrating with external systems
- Another bot – bot switches to a new script within the call. If you select this option, you will need to select a necessary script.
3. When you are done, click Save.
As a result, a new call forwarding direction will be created.
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