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2. In the All chat sessions field, select the necessary report type.
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| title | Possible report types |
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- All chat sessions – a report with detailed information about all chat sessions
All chat sessions with markers – a report with information about chat sessions where markers are used in scripts Productivity – a report with information about the productivity of chat sessions, that includes the number of messages sent by the operator and the client, the maximum and average response time, etc. Web pages – a report with information about website pages visited by the client during the chat session Popular phrases – a report that contains a list of the most popular phrases used in chat sessions Client phrases – a report that contains a list of all client phrases
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- Session id – unique identifier that is assigned to the dialogue by the system. This identifier is used for system purposes.
Chat date – date when the dialogue was created.
Dialog cost – cost of the chat service.
Client id – unique client identifier.
List of messages that includes the author name, date and message text.
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In the dialog box with detailed information about the selected dialogue you can also copy the link to the dialogue. This is especially useful, for example, when you plan to contact the technical support. |
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