...
In the Operator idle time before transfer (seconds) – specify a time period of operator inactivity after which the system transfers the dialogue to the robot.
In the Request feedback on the conversation at the end of the session – select the Yes checkbox so that the system asks the client to provide feedback after the dialogue is complete
In the After how many seconds to request feedback on the dialogue (seconds) – enter the period of time in seconds since the start of the dialogue, after which the user will be prompted to provide feedback
In the Transfer according to the script after the end of the dialogue – select the script that the system will use after the bot ends the dialogue.
In the The time spent by the client in the queue to connect to the operator (seconds) –– select the script that the system will use in the chat after the operator ends the dialogue.
In the How often to notify the client that he is in the queue (minutes) – select the script that the system will use after the dialogue is closed by a client response timeout.
In the Message text to notify the client that he is in the queue – enter the text of the message that the system will send to the client if the check box for the Request feedback on the conversation at the end of the session option is selected.
In the Feedback type field select the scale that the client will use to rate the quality of the dialog. The following options are available:
- 2-point scoring
- 5-point scoring
- 10-point scoring
In the Text rating of dialogue – enter the text of the message that the system will display to the client when it sends a request for feedback.
In the Bot color, Operator color, User color, Buttons color and Buttons text color fields use the color palette to select the necessary color. To select a color on the palette use two horizontal sliders. You can also enter RGBA, HSLA or HEX color codes. Arrow buttons allow you to switch between the color models and display a field for entering color HEX codes.
In the Bot image, Operator image and User image fields you can upload images that the system will use as avatars. You can upload .jpeg and .png images up to 5 MB in size. These fields are optional. If you don't upload images, the system will use the default ones.
Select the check box next to Request result of dialog so that the system asks the client for feedback when the dialog ends.
If you want the bot to respond to the client's first message, select the Reply to the user's first message checkbox.
In the Link to knowledge base – you can add a link to an information resource that your clients can visit.
In the SL of the first response (sec) – specify the time period for the operator to respond to the first message from the client. The response time is used in the reports.
In the SL of subsequent responses (sec) – specify the time period for the operator to respond to the next message from the client. The response time is used in the reports.
In the Links to messengers section you can specify links to instant messengers and social networks where you want to use the chat. Buttons with messengers and social networks logos will be displayed next to the widget button. By clicking on any of these buttons the client will be able to start chatting in the widget or any messenger or start chatting in the widget, and then proceed to the messenger to continue their dialogue.
| Подсказка |
|---|
In this section you only provide links to instant messengers and social networks. If you want clients to communicate with the bot in messengers and social networks, it is necessary to integrate the bot with the specified messengers and social networks. |
...