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As a result a dialog window will open as shown in the image below.
In the Name field enter a name for the chat. By name you can quickly find the necessary chat on the list.
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If you want the bot to ask the client for feedback at the end of the dialog, select the corresponding checkbox. In the field below, specify a period of time from the beginning of the dialogue after which the bot will ask the client for feedback.
In the Operator idle time before transfer (seconds) –
In the Request feedback on the conversation at the end of the session –
In the After how many seconds to request feedback on the dialogue (seconds) –
In the Transfer according to the script after the end of the dialogue –
In the The time spent by the client in the queue to connect to the operator (seconds) –
In the How often to notify the client that he is in the queue (minutes) –
In the Message text to notify the client that he is in the queue –
In the Feedback type field select the scale that the client will use to rate the quality of the dialog. The following options are available:
- 2-point scoring
- 5-point scoring
- 10-point scoring
In the Text rating of dialogue –
In the Bot color, Operator color, User color, Buttons color and Buttons text color fields use the color palette to select the necessary color. To select a color on the palette use two horizontal sliders. You can also enter RGBA, HSLA or HEX color codes. Arrow buttons allow you to switch between the color models and display a field for entering color HEX codes.
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Select the check box next to Request result for of dialog so that the system asks the client for feedback when the dialog ends.anchor
In the Link to knowledge base –
In the SL of the first response (sec) –
In the SL of subsequent responses (sec) –
In the Links to messengers section you can specify links to instant messengers and social networks where you want to use the chat. Buttons with messengers and social networks logos will be displayed next to the widget button. By clicking on any of these buttons the client will be able to start chatting in the widget or any messenger or start chatting in the widget, and then proceed to the messenger to continue their dialogue.
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As a result, a window with chat settings will open, as shown in the image below.
The steps for editing chat settings are similar those described in the Creating new chats section.
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