...
| CSS Stylesheet |
|---|
.top-button { background-image: url(https://confluence.twin24.ai/download/thumbnails/23986188/baseline_keyboard_arrow_up_white_18dp.png) !important; background-position: center; background-color: #47a7f5 !important; background-repeat: no-repeat; box-shadow: -1px 1.5px 3px #999; color: #47a7f5 !important; border-radius:50px !important; position: fixed; bottom: 45px; left: 93.5%; width: 50px; height: 50px !important; font-size: 12px !important; padding: 14.5px !important; z-index: 2; } .top-button:hover{ background-color: #65b9ff !important; color: #65b9ff !important; } .page-header{ background-color: #232838; background-repeat: no-repeat; background-position: center; width: auto; height: 100px; background-image: url(https://confluence.twin24.ai/download/attachments/23986188/logo_twin-02.png); background-size: 10em; color: #fff; font-size: 20px; padding: 20px; } .page-footer{ background-color: #232838; background-image: url(https://confluence.twin24.ai/download/thumbnails/23986188/decorated-pattern-dark.png); width: auto; height: 10px; color: #fff; text-align: end; font: small-caption; padding-inline-end: 30px; padding-top: 200px; padding-bottom: 30px; } .page-headline{ background-image: url(https://confluence.twin24.ai/download/thumbnails/23986188/Solid256dot8_2changed.png); background-repeat: no-repeat; background-position-x: -227px; background-position-y: center; padding: 20px; background-color: #007bff; width: auto; height: 10px; color: #fff; text-align: center; font: caption; font-weight: 600; } .tabs-menu{ padding-left: 85% !important; } |
| Message Box | ||||||
|---|---|---|---|---|---|---|
| ||||||
|
In the Statistics section you can analyze statistical data, create reports and view graphs that explain how you use Twin services. This can help you understand where your company is doing well and where there is room for improvement.
...
| icon | none |
|---|---|
| title | On this page: |
| type | generic |
...
Analytics
On the side menu click Statistics – Analytics. As a result the Analytics page will open.
...
| Подсказка |
|---|
In the field at the top of the page you can set the necessary period of time to display statistical information. When you select the start and end dates, you also need to specify the necessary time that marks the beginning of the selected period. |
Reports
On the side menu click Statistics –Reports. As a result a page will open with a list of reports containing information about calls, chats, and notifications.
...
- Name –report name
- Service – communication channel that was used to make calls or send messages to clients
- Type –type of service for which a report is generated
- Status –current status of a report
- Added –date when a report is generated
- Formed – date when a report file is created for download
Searching for reports
On the Reports page you can search for specific reports and filter reports by creation date.
...
To delete the specified values use the Clear button.
Filtering reports by category
On the Reports page you can quickly filter reports by the following categories:
...
When you click on one of these buttons, the system displays only those reports that belong to the selected category.
Generating and downloading reports
The Reports page contains control elements that you can use to do the following:
...
| Примечание |
|---|
In case a report was generated by mistake or you do not need it any more, click  to delete it. |
Invoices
On the side menu click Statistics – Invoices. A page will open with a list of monthly bills that you need to pay for using Twin services. The system generates invoices automatically in the end of every month.
...
| Подсказка |
|---|
The Invoices page also contains the following control elements:
|
Searching for invoices
At the top of the page there are control elements that you can use to search for specific invoices and filter invoices for the necessary period of time.
...
To delete the specified search and filter values use the Clear button.
Creating an invoice
To create an invoice click on the area with information about your balance at the top of the page and select Create invoice on the menu.
...
| Информация | ||
|---|---|---|
| ||
To generate an invoice you need to specify information about your company and payment details in your company settings. If any of this information is missing (for example, a postal code), then at the attempt to create an invoice the system will display a message asking you to fill in the company details. Until then you cannot generate invoices.
|
Viewing account transactions
To view account transactions, click on the area with information about your balance at the top of the page and select Account detail.
...
- Date – payment date
- Base – payment reason (including account number and payment amount)
- Refill – paid amount
- Company number – company ID on the Twin platform
Chat graphs
On the side menu click Statistics – Chat graphs. As a result the Chat graphs page will open that uses counters, charts and graphs to provide statistical information about all your client chats.
...
- General information about the activity of operators:
- Operator activity (online)
- Operator activity (paused)
Notification graphs
On the side menu click Statistics – Notification graphs. As a result the Notification graphs page will open that uses counters, charts and graphs to provide statistical information about all messages sent to clients via different communication channels.
...
- General information about messages sent using Viber:
- Viber by statuses and by days
- Viber by statuses and by days in percentages
Telephony graphs
On the side menu click Statistics – Telephony graphs. Aa result the Telephony graphs page will open that uses counters, charts and graphs to provide statistical information about all client calls that you made on the Twin platform.
...