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• General information about dialogues with clients:
  • Total number of dialogues
  • The count handled by the robot
  • The percent handled by the robot
  • The count handled by the operator
  • The percent handled by the operator

• General information about the cost of all messages sent in client chats:
  
  • Chat cost per period divided by name
  • Chat cost by day

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• General information about the number of client messages in instant messengers:
  
  • Chats the number of messages from users in messengers
  • Chats the number of user messages by day

• General information about the number of operator messages in messengers:
  • Chat the number of messages by operators
  • Chat the number of user messages by day

• General information about the number of messages sent by clients, operators and bots:
  • Chats the number of messages from users by day
  • Chats the number of robot messages by day
  • Chats the number of messages from operators by day

• General information about the most frequent phrases in chats:
  • Chats popular user phrases
  • Chats popular robot phrases

• General information about the number of operator's sessions in chats:
  
  • The number of operator dialogues in which they wrote messages
  • Number of active dialogs by operator

• • Number of skipped dialogs by operator
  • Dialogs web widget by coordinates

• General information about the activity of operators:
  
  • Operator activity (online)
  • Operator activity (paused)

Notification graphs

On the side menu click Statistics – Notification graphs. As a result the Notification graphs page will open that uses counters, charts and graphs to provide statistical information about all messages sent to clients via different communication channels.

At the top of the page there are control elements that allow you to set up parameters and time period for the necessary information.

In the first field you can select the necessary channel that was used to send messages to clients.

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• General information about the number of text messages:
  • Text messages by status
  • Text messages by status (short statuses)
  • Notifications
  • Amount of text messages sent through channels

• • Text messages sent and divided by channels and by days
  • Text messages delivered and divided by channel and by days

• • Amount of parts of SMS messages

•  General information about messages sent using Viber:
  • Viber by statuses and by days
  • Viber by statuses and by days in percentages

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On the side menu click Statistics – Telephony graphs. Aa result the Telephony graphs page will open that uses counters, charts and graphs to provide statistical information about all client calls that you made on the Twin platform.

At the top of the page there is a field that allows you to set up parameters and time period for the necessary information.

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• General information:
  • Evaluation of the bot's work (pie chart)
  • Volume of contact

• General information about calls:
  • Calls for the duration of the 15 min. (pie chart)
  • Calls for the duration of the 60 min. (pie chart)
  • Calls by status for today (pie chart)
  • Calls by status for year (pie chart)
  • Calls by status for 15 min. (pie chart)
  • Calls by status for 30 min. (pie chart)
  • Calls by duration for today (pie chart)
  • Calls for the duration of the year

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• General information about the number of calls and the average dialogue time:
  • Trunking level CPS (calls per second)
  • Average handling time

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