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In the Statistics section you can analyze statistical data, create reports and view graphs that explain how you use Twin services. This can help you understand where your company is doing well and where there is room for improvement.
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On the side menu click Statistics –Reports. As a result a page will open with a list of reports containing payment information . These reports are about calls, chats and notifications.
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Reports are either generated automatically by the system or created manually by the user. |
In the center of the page there is a list of reports that provides the following information:
- Name –report name
- Service – communication channel that was used to make calls or send messages to clients
- Type –type of service for which a report is generated
- Status –current status of a report
- Added –date when a report is generated
- Formed – date when a report file is created for download
The list of reports contains control elements that you can use to download, regenerate and delete reports.
Searching for reports
On the Reports page you can search for specific reports and filter reports by creation date.
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To filter reports by creation date set the necessary period of time in the Creation date field.
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Search results are displayed automatically.
To delete the specified search and filter values use the Clear button.
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The Reports page contains control elements that you can use to perform do the following actions with reports:
– to generate a report (if the system generates a report with an error, you can use this button to generate a report manually).
– to download a report (click on this button to download a generated report as an Excel file).
– to delete a report (click on this button to delete a report that
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| In case a report was generated by mistake or |
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| it any more |
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| , click to delete it. |
Invoices
On the side menu click Statistics – Invoices. A page will open with a list of monthly bills that you need to pay for using Twin services. The system generates invoices automatically in the end of every month.
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