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This feature is active only if you use the Human/Robot Detection system in the job settings.
- Not defined – there was no answer, or the dialogue ended before the responder is identified.
- Answering machine – the system detected an answering machine.
- Human – the system detected a hunan.
- Not defined – there was no answer, or the dialogue ended before the responder is identified.
- Call status name – name of the call status.
- Call duration – duration of the call (in seconds).
- Call duration – duration of the dialogue (in seconds).
- Call status – call status.
- Total call fee – cost of the call.
- IVR listened – determines if there was a voice menu.
- Duration (in sec.) of the listened IVR – time in seconds that the voice menu was played (refers to IVR and is not used by Twin voice bots).
- Button press – determines which button the robot pressed when interacting with the voice menu, belongs to IVR and is not used by Twin voice bots.
- Call status – call status (related to IVR and is not used by Twin voice bots).
- Call record path – the link that you can use to download the record of the call.
- Dialog text – text of the dialogue with the client.
- Bot dialog duration – duration of the dialogue between the bot and the client.
- Bot dialog fee – cost for using the bot.
- Hang up by – displays who finished the call (bot or human).
- Gender – determines the gender of the client.
- Robot help request – displays whether the bot transferred the dialogue to the operator.
- Dialog markers – the value of the last block marker at the moment when the call was finished.
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