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In the field at the top of the page you can set the necessary period of time to display statistical information. When you select the start and end dates, you also need to specify the necessary time that marks the beginning of the selected period. |
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When you select the start and end dates, you also need to specify the necessary time that marks the beginning of the selected period. |
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When you select the start and end dates, you also need to specify the necessary time that marks the beginning of the selected period. |
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At the top of the page there are control elements that allow you to select set the necessary period of time to display information about account transactions.
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When you select the start and end dates, you also need to specify the necessary time that marks the beginning of the selected period. |
In the center of the page there is a list of records with the following information:
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On the side menu click Statistics – Chat graphs. As a result the Chat graphs page will open that uses counters, charts and graphs to provide statistical information about all your client chats.
At the top of the page there are control elements that allow you to set up parameters and time period to display the necessary information.
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In the All operators field you can select a chat operator whose statistics you want to display. You can select any user name that is displayed on the Operators groups page. You can display statistics for one or multiple operators simultaneously.
In the All messengers field you can select an instant messenger that is was used to send messages to clients. You can display statistics for one or multiple instant messengers simultaneously.
The following instant messengers are availablesupported:
- Web
- Telegram
- Viber
- Alice
- Yandex
- Vkontakte
- Skype
- Slack
- Snapchat
- Line
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To display statistics about operator's responses to client messages clients select the There are customer messages check box.
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In the All group field you can select the necessary group of operators for chartsgraphs. This option works only in case there is at least one group of operators in your account settings.
In the last field you can set the necessary period of time for charts. You need to to display graphs.
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When you select the start |
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| You end dates, you also need to specify the startnecessary time of thatthat marks the beginning of the selected period. |
To clear delete the specified values use the Clear button.
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The Chat graphs page contains the following information:
- General information on about dialogues with clients:
- Total number of dialogues
- The count handled by the robot
- The percent handled by the robot
- The count handled by the operator
- The percent handled by the operator
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- General information about the cost of all messages sent in client chats:
- Chats Chat cost per period divided by name
- Chats Chat cost by day
- General information about the number of client messages in instant messengers:
- Chats the number of messages from users in messengers
- Chats the number of user messages by day
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- General information about the number of messages sent by clients, operators and robotsbots:
- Chats the number of messages from users by day
- Chats the number of robot messages by day
- Chats the number of messages from operators by day
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- General information about the number of operator's sessions in chats:
- The number of operator dialogs dialogues in which they wrote messages
- Number of active dialogs by operator
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On the side menu click Statistics – Notification graphs. A As a result the Notification graphs page will open that uses counters, charts and graphs to provide statistical information about all messages sent to clients via different communication channels.
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In the first field you can select the necessary channel that is was used to send messages to clients.
In the second field you can select the necessary status. The following values are available:
- All statuses – displays all messages.
- Created – displays all created but not yet sent messages.
- Pending – displays all messages that the system is currently sending to clients.
- Delivered – displays all messages that were delivered to clients.
- Undelivered – displays all messages that were not delivered to clients.
- Canceled - displays all messages that were not sent to clients because the user cancelled the sending process.
- Error –displays all messages that were not sent with due to an error (for example, a technical error that for which the mobile network carrier is responsible for).
- Delayed – displays all messages that will be sent at the time specified in the notification message template.
- Created, optional – displays all messages that were created but not yet sent . The and the Required checkbox is not selected in message settings.
- Omitted, optional – displays all messages that were sent using a different communication channel (i.e., SMS) because the system failed to sent them using the selected communication channel (i.e., Viber).
In the next field you can set the necessary period of time to display information. You need to specify
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When you select the start |
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and |
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| You end dates, you also need to specify the startnecessary time of thatthat marks the beginning of the selected period. |
To clear delete the specified values use the Clear button.
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To view statistical information using Grafana tools click |
The Notification graphs section page provides the following information:
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On the side menu click Statistics – Telephony graphs. A Aa result the Telephony graphs page will open that uses counters, charts and graphs to provide statistical information about all client calls that you made on the Twin platform.
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At the top of the page there is a field that allows you to set up parameters and time period for the necessary information.
In this the next field you can set the necessary period of time to display information. You need to specify
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When you select the start |
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and |
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You end dates, you also need to specify the start necessary time of that that marks the beginning of the selected period. |
To clear delete the specified values , use the Clear button.
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To view statistical information using Grafana tools click |
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- General information:
- Evaluation of the bot's work (pie chart)
- Volume of contact
- General information on about calls:
- Calls for the duration of the 15 min. (pie chart)
- Calls for the duration of the 60 min. (pie chart)
- Calls by status for today (pie chart)
- Calls by status for year (pie chart)
- Calls by status for 15 min. (pie chart)
- Calls by status for 30 min. (pie chart)
- Calls by duration for today (pie chart)
- Calls for the duration of the year
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