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In the Statistics section you can analyze statistical data, create reports and view graphs that explain how you use Twin services. This can help you understand where your company is doing well and where there is room for improvement
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Analytics
On the side menu click Statistics – Analytics. As a result the Analytics page will open.
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The Analytics page provides general statistical information about all messages sent using all supported communication channels (i.e., SMS, Viber, Email, WhatsApp).
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- Number of all sent messages
- Number of all delivered messages
- Total price of all sent messages
You can view statistical information about for the following communication channels:
- SMS
- Viber
- Push
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Using control elements located In the field at the top of the page you can set the necessary period of time for to display statistical information. When you set a period of time select the start and end dates you also need to choose specify the necessary time that will mark marks the start beginning of this the selected period. |
Reports
On the side menu click Statistics –Reports. A As a result a page will open with a list of reports containing payment information that was . These reports are generated automatically by the system or manually by the user.
At In the top right corner center of the page there are buttons that you can use to filter reports by the following categories:
- Generated
- Generating
- Error
- All
The Reports page also contains control elements that you can use to set the necessary period of time to display reports.
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When you set a period of time you also need to choose the necessary time that will mark the start of this period. |
In the center of the page there is a list of reports that provides the following information:
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is a list of reports that provides the following information:
- Name –report name
- Service – communication channel that was used to make calls or send messages to clients
- Type –type of service for which a report is generated
- Status –current status of a report
- Added –date when a report is generated
- Formed – date when a report file is created for download
The list of reports contains control elements that you can use to download, regenerate and delete reports.
Searching for reports
On the Reports page you can search for specific reports and filter reports by creation date.
To find a necessary report enter its name in the Search field at the top of the page.
To filter reports by creation date set the necessary period in the Creation date field.
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When you select the start and end dates you also need to specify the necessary time that marks the beginning of the selected period. |
Search results are displayed automatically.
To delete the specified search and filter values use the Clear button.
Filtering reports by category
The reports list also contains control elements that you can use to load, regenerate and delete reports.
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On the Reports page you can search for specific reports and quickly filter reports for the necessary period of time. This feature is especially useful if the list of reports is very long.
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When you filter reports for the necessary period of time, you need to set the report creation date and time. |
To find a necessary report enter its name in the Search field at the top of the page. Search results are displayed automatically.
To filter reports for the necessary period of time specify the start date and the end date of this period in the Creation date field.
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When you filter reports for the necessary period of time, you need to choose the necessary time that will mark the start of this period. |
To clear specified values use the Clear button.
Filtering reports by category
On the Reports page you can quickly display all reports that belong to the necessary category.
The following categories are available:
- Generated – displays all generated reports that are ready for download
- Generating – displays all reports that the system prepares for download
- Error – displays all reports generated with an error
- All – displays all reports
To filter reports by category use the buttons located at the top right corner of the page.
When you click one of these buttons, the system displays only those reports that belong to the selected category.
Working with reports
The Reports page contains control elements that you can use to perform the following actions with reports:
– to regenerate a report (if the system generates a report with an error, you can use this button to make another attempt).
– to download a report (click on this button to download a report as an Excel file).
– to delete a report (click on this button to delete a report that you do not need).
Invoices
On the side menu click Statistics – Invoices. A page will open with a list of monthly bills that you need to pay for using Twin services. The system generates invoices automatically in the end of every month.
At the top of the page there are control elements that you can use to search for specific invoices and filter invoices for the necessary period of time.
To find the necessary invoice, enter its ID in the Account ID field.
To filter invoices for the necessary period of time specify the start date and the end date of this period in the next field.
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When you filter invoices for the necessary period of time, you also need to choose the necessary time that will mark the start of this period. |
Search results are displayed automatically.
To clear the specified values use the Clear button.
In the center of the page there is a list of invoices that provides the following information:
by the following categories:
- Generated – all generated reports that are ready for download
- Generating – reports that the system is currently generating
- Error – reports that were not generated by the system due to an error
- All – all reports
To filter reports by category use the buttons located at the top right corner of the page.
When you click on one of these buttons, the system displays only those reports that belong to the selected category.
Generating and downloading reports
The Reports page contains control elements that you can use to perform the following actions with reports:
– to generate a report (if the system generates a report with an error, you can use this button to generate a report manually).
– to download a report (click on this button to download a report as an Excel file).
– to delete a report (click on this button to delete a report that was generated by mistake or in case you do not need a report any more).
Invoices
On the side menu click Statistics – Invoices. A page will open with a list of monthly bills that you need to pay for using Twin services. The system generates invoices automatically in the end of every month.
In the center of the page there is a list of invoices that provides the following information:
- Account number – number of the generated invoice. When the system generates an invoice, it automatically creates the account number for that invoice.
- File name – name of file with payment information. The file name includes the account number and creation date of the invoice.
- Amount – amount you need
- Account number – number of the generated invoice. When the system generates an invoice, it automatically creates the account number for that invoice.
- File name – name of file with payment information. The file name includes the account number and creation date of the invoice.
- Amount – amount you need to pay for using Twin services.
- Period – period of time for which you need to pay. Reports are generated for a period of one month.
- Created at – report creation date and time.
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The Invoices page also contains the following control elements:
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Searching for invoices
At the top of the page there are control elements that you can use to search for specific invoices and filter invoices for the necessary period of time.
To find the necessary invoice, enter its ID in the Account ID field.
To filter invoices for the necessary period of time set the necessary period in the next field.
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When you select the start and end dates you also need to specify the necessary time that marks the beginning of the selected period. |
Search results are displayed automatically.
To delete the specified search and filter values use the Clear button.
Creating an invoice
To create an invoice click on the area with information about your balance at the top of the page and select Create invoice on the menu.
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In the opened menu enter the necessary amount that you want to pay and then click Create an invoice.
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To download the generated invoice сlick 
in the necessary line for the necessary invoice. The generated invoice will be downloaded as a PDF.
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To view account transactions, click on the area with information about your balance at the top of the page and select Account detail.
The As a result the Account transactions page will open. This page contains information about all deposits you have made to your company's account over a certain period of time.
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- Date – payment date
- Base – payment reason (with indication of the including account number and payment amount)
- Refill – paid amount
- Company number – company ID on the Twin platform
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On the side menu click Statistics – Chat graphs. A As a result page will open that uses counters, charts and graphs to provide statistical information on about all client chats.
At the top of the page there are control elements that allow you to set up parameters and time period for to display the necessary information.
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- General information about the number of messages sent by clients, operators and robots:
- Chats the number of messages from users by day
- Chats the number of robot messages by day
- Chats the number of messages from operators by day
- General information about the most frequent phrases in chats:
- Chats popular user phrases
- Chats popular robot phrases
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- General information about messages sent using Viber:
- Viber by statuses and by days
- Viber by statuses and by days in percentages
Telephony graphs
On the side menu click Statistics – Telephony graphs. A page will open that uses counters, charts and graphs to provide statistical information about all client calls that you made on the Twin platform.
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- General information about the number of calls and the average dialogue time:
- Trunking level CPS (calls per second)
- Average handling time
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