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On the side menu click Statistics – Analytics. As a result the Analytics page will open.
The Analytics page provides general statistical information about messages sent using all supported communication channels (i.e., SMS, Viber, Email, WhatsApp).
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On the side menu click Statistics – Invoices. A page will open with a list of monthly bills that you need to pay for using Twin services. The system generates invoices automatically in the end of every month.
At the top of the page there are control elements that you can use to search for specific invoices and filter invoices for the necessary period of time.
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- Account number – number of the generated invoice. When the system generates an invoice, it automatically creates the account number for that invoice.
- File name – name of file with payment information. The file name includes the account number and creation date of the invoice.
- Amount – amount you need to pay for using Twin services.
- Period – period of time for which you need to pay. Reports are generated for a period of one month.
- Created at – report creation date and time.
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The Invoices page also contains the following control elements:
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To create an invoice click on the area with information about your balance at the top of the page and select Create invoice on the menu.
In the opened menu enter the necessary amount and then click Create an invoice.
The system will generate an invoice with the specified amount.
To download the generated invoice сlick 
in the line for the necessary invoice. The generated invoice will be downloaded as a PDF.
After you make a payment, the corresponding amount will be added to your balance.
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To view account transactions, click on the area with information about your balance at the top of the page and select Account detail.
The Account transactions page will open. This page contains information about all deposits you have made to your company's account over a certain period of time.
At the top of the page there are control elements that allow you to select the necessary period of time.
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On the side menu click Statistics – Chat graphs. A page will open that uses counters, charts and graphs to provide statistical information on all client chats.
At the top of the page there are control elements that allow you to set up parameters and time period for the necessary information.
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The following instant messengers are available:
- Web
- Telegram
- WhatsappWhatsApp
- Viber
- Alice
- Yandex
- Vkontakte
- Skype
- Slack
- Snapchat
- Line
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- General information about the cost of all messages sent in client chats:
- Chats cost per period divided by name
- Chats cost by day
- General information about the number of client messages in instant messengers:
- Chats the number of messages from users in messengers
- Chats the number of user messages by day
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- General information about the number of messages sent by clients, operators and robots:
- Chats the number of messages from users by day
- Chats the number of robot messages by day
- Chats the number of messages from operators by day
- General information about the most frequent phrases in chats:
- Chats popular user phrases
- Chats popular robot phrases
- General information about the number of operator's sessions in chats:
- The number of operator dialogs in which they wrote messages
- Number of active dialogs by operator
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