...
On the side menu click Statistics – Invoices. A page will open with a list of monthly bills that you need to pay for using Twin services. The system generates invoices automatically in the end of every month.
At the top of the page there are control elements that you can use to search for specific invoices and filter invoices for the necessary period of time.
...
To download the generated invoice сlick 
in the line for the necessary invoice. The generated invoice will be downloaded as a PDF.
After you make a payment, the corresponding amount will be added to your balance.
| Информация | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| |||||||||||
|
...
- Date – payment date
- Base – payment reason (with indication of the account number and payment amount)
- Refill – paid amount
- Company number – company ID on the Twin platform
Chat graphs
To display chat graphs, on On the side menu click Statistics – Chat graphs. This A page will open that uses counters, charts and graphs to provide statistical information on all client chats.
At the top of the page there are control elements that allow you to set up parameters and time period for the necessary information.
...
- Web
- Telegram
- Viber
- Alice
- Yandex
- Vkontakte
- Skype
- Slack
- Snapchat
- Line
In the All bot field , you can select the necessary script that was used in client calls and chats.
To display statistics about operator's responses to client messages , select the There are customer messages check box.
...
In the All group field you can select the necessary group of operators for charts. This option works only in case there is at least one group of operators in your account settings.
In the last field , you can set the necessary period of time for charts. You need to select the start date and the end date of this period.
...
- General information about the activity of operators:
- Operator activity (online)
- Operator activity (paused)
Notification graphs
The On the side menu click Statistics – Notification graphspage contains . A page will open that uses counters, charts and graphs that to provide statistical information about all messages sent to clients via different communication channels.
...
| Подсказка |
|---|
You also need to specify the start time of that period. |
To clear the specified values, use the Clear button.
| Подсказка |
|---|
To view statistical information using Grafana tools , click |
The Notification graphs section provides the following information:
...
- General information about messages sent using Viber:
- Viber by statuses and by days
- Viber by statuses and by days in percentages
Telephony graphs
The Telephony Graphs page contains On the side menu click Statistics – Telephony graphs. A page will open that uses counters, charts and graphs that to provide statistical information about all client calls that you made on the Twin platform.
To open the Telephony Graphs page, click Statistics – Telephony Graphs on the side menu.
At the top of the page there is a field that allows you to set up parameters and time period for the necessary information.
...
| Подсказка |
|---|
To view statistical information using Grafana tools , click |
The Telephony graph page contains the following information:
...