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On the side menu, click Bots – Bots. As a result , the Bots page will open. This page contains a list of all scripts that you can use to make calls, send messages and chat with your clients using the Twin platform.
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You can create scripts manually and copy them between your company accounts. |
At the top of the page , there is a button to create new scripts and a link to copy scripts to your affiliated companies.
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To find a necessary script , enter its name or ID in the search field. The system will automatically display results that match the specified criteria.
In the center of the page , there is a list of scripts. The list contains the following information:
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In the right part of the page , there are buttons that are used to perform the following actions:
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About script snapshots
As you work on a script , you make changes to it. Using a snapshot , you can save the current state of the script at any time, so that you can return to it later.
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You can work with script snapshots on the Bots page (Bots – Bots).
For each scenario, there is the Snapshot button in the Actions field. Using this button , you can manage snapshots of this script.
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To save the current state of a script , do the following:
Enter a name for the snapshot in the window that opens.
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3. To create the snapshot , click Save.
The current state of the script will be saved in the system.
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While working on a script , you may need to revert to a previous state of this script (previously saved snapshot). Restoring a saved state will undo any changes you have made to the script since the snapshot has been taken. To do For this , follow these steps:
- Click on the History link for the necessary script.
A dialog window will open with a list of all the snapshots you have created for this script.
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Restoring a snapshot does not delete other snapshots. Once a script is restored to one of its saved states, you can restore it to a different saved state at any time. For example, in figure above, 2 snapshots were created for the script. After restoring the Basic version snapshot , the snapshot called Version with a voice will still be available and you will be able to restore the script to that state. |
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Copying a script
With snapshots , you can copy scripts. For this , you need to create (or select a previously created) a snapshot of the script state that you want to copy, and then restore it as a new script. The new script will contain the same blocks, links, variables and stop words that the snapshot contains.
To copy a script , do the following:
- Create a new snapshot of the script or select one you created earlier.
- Click on the history link for the necessary script.
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When you copy scripts, the status of the copy process is displayed on the Copying scripts page. On the side menu , click Bots - – Copying Scripts.
To see the progress of the copy process , expand the line with the name of the snapshot.
The copying process includes 4 stages:
When the system copies a script, it executes the above steps one after the other. Each step has the following statuses:
The copying process is complete if all the steps have the Completed status. Until that you will not be able to use the new script. |
4. On the Bots page , click the 
button to open the script.
5. After that , click the Save button at the top of the script editor.
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