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General
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information
On the side menu, click Telephony – Recall rules. This page contains preset rules for returned calls.
Creating
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new recall rules
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Recall rules are a set of rules that define the conditions for a returned call in a situation when a client does not answer the call (for example, the line is busy or the client is not available). You can create different sets of recall rules (for example, you can create multiple sets of recall rules for each mobile network carrier you use to make outgoing calls). In a call task, you can select any set of recall rules you have created, or create a separate set of recall rules that will be valid only for this call task. |
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The following parameters are available:
- If busy – line is busy.
- If there is no answer – client does not answer the call (does not pick up the phone).
- If the answering machine – call is answered by an auto answer (to use this parameter, select the "Human/Robot" identification system option in the call task settings).
- If the call is short – client answers but quickly finishes the call.
- If operator failure – a technical failure occurs during the call.
To define recall parameters, specify a period of time after which the system will make a returned call and the maximum number of attempts to call the client.
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You select the If Busy rule and the If the call is short rule. On the 3rd dialing attempt according to the Busy rule, the client answers the call and then ends it within the duration of the short call you specified. In this case the system will not count the 3rd dialing attempt according to the If Busy rule. After the end of the call it will repeat the 3rd dialing attempt. At the same time, the system will count the 1st dialing attempt under the If the call is short rule. As a result, the counter of completed dialing attempts will change only for the If the call is short rule. The counter of completed dialing attempts for the If Busy rule will remain unchanged.
Editing
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recall rules
To edit call forwarding rules, do the following:
1. On the Recall Rulesrules page, click
for a set of recall rules that you want to change.
2. In the Change Recall Rulerecall rule dialog box, make necessary changes and click Save.
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The steps for editing recall rules are similar to those described in the Creating New Recall Rulesnew recall rules section. |
Deleting
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recall rules
If you do not use a certain set of call forwarding rules, you can delete it. For this, click 
next to the name of a necessary set of rules.
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