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Старая версия 14

changes.mady.by.user Кадубовский Андрей (Twin)

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Новая версия 15

changes.mady.by.user Кадубовский Андрей (Twin)

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Информация

To create a report with detailed information about all calls that displayed on the list, click Export. The system will create a detailed report as a separate xls file.

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titleData contained in the report
  • Client external ID
  • Additional information
  • Call ID
  • Call start date and time
  • Called number
  • Caller ID
  • Region
  • Time zone
  • Call status
  • Call duration
  • Conversation duration
  • Cost
  • IVR listened
  • Duration of IVR
  • Button press
  • Call status
  • Comment;
  • Call record address
  • Call transcript
  • Call results
  • Last detected emotion
  • Duration of conversation with bot
  • Cost of conversation with bot
  • Client ended call
  • Gender
  • NPS
  • Request for help by bot
  • Dialog markers



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