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General

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information

All outbound calls with voice bots are made on the basis of call tasks. You can manage all your call tasks on the Call tasks page. 

To access the Call tasks page, click Calls – Call tasks on the side menu.

Searching

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for call tasks

On the Call tasks page, you can search for your call tasks.

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To search for a call task by date, enter a necessary date and time in the field on the left side of the page. Search results are displayed automatically. Use the Clear button to clear the search fields from the specified values.

Filtering

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call tasks

On the Call tasks page, you can filter call tasks by categories.

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• All – all call tasks are displayed.
• Active – all call tasks that are currently in progress are displayed.
• Scheduled – all call tasks that have been scheduled but not started are displayed.
• Completed – all completed call tasks are displayed.

Viewing

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call tasks

To view details about a call task, click the button for the necessary call task.

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At the end of each line with call information, there are control elements for the following actions (see Quick Actions With Call Tasks for details):

• Viewing detailed information about a call.

• Switching to editing the script (for more details, see Scenario Editoreditor).

Editing

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call tasks

To edit a call task, click the button for the necessary record on the list.

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The steps for editing a call task are similar to those described in section Creating New Call Tasksnew call tasks.

Deleting

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call tasks

To delete a call task, do the following:

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