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- Default — the default CallerID provided Twin is used. This option is recommended if you make calls using the standard Twin dial plan;.
- CallerID Groups — one of phone numbers included in the CallerID group is used. If you select this value, you should also select the name of the CallerID group. This option is recommended if you make calls using your own dial plan;.
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As a rule, a CallerID group contains a set of phone numbers that can be displayed on the client's phone. Each of these phone numbers can be used by the system to make calls. When you make a call, the receiver of a phone call will capture and display the phone number from the Caller ID group, which is associated with the phone number the system uses to make a call. |
- CallerID — a specific phone number registered by the user with the mobile network carrier is used. If you select this value, you must enter the corresponding phone number in the additional field. This option is recommended if you make calls using your own dial plan;.
7. In the Redirect by default field, select the necessary type of call forwarding, which will be used if in the selected script in the Result block in the Forwarding action field is set to Use task settings, and in case when the voice robot requests help.
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- Hangup — all calls will be automatically ended;.
Dialing plan - forwards calls to the specified phone number. When this value is selected, you need to specify the dial plan that the system will use to make calls and the target phone number to which calls will be forwarded;. - Call transfer — forwards calls to the specified direction (for more details, see Creating a New Call Forwarding Direction). When you select this value, you need to specify the desired direction in the additional field;.
- Customer transfer - forwards calls to third-party phone numbers. This should be used if your account is integrated with external systems.
- Another bot - the voice bot starts using another script in a call. When you select this value, you need to specify the necessary script in the additional field.
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- 1 - 1 calls per second (1000 clients per 1000 seconds);
- 2 - 2 calls per second (2000 clients per 1000 seconds);
- 3 - 3 calls per second (3000 clients per 1000 seconds);
- 4 - 4 calls per second (4000 clients per 1000 seconds);
- 5 - 5 calls per second (5000 clients per 1000 seconds).
9. In the Call time limiter field, select the desired time period during which you want the system to make a call.
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- Manually — create a set of rules for returned calls that will be used only for the selected call task.
- Use template — select any of the previously created templates a set of rules for returned calls (for details, see Creating Rules For Returned Calls). If you select this value, you need to specify the name of the required template in the additional field.
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