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Старая версия 18

changes.mady.by.user Кадубовский Андрей (Twin)

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Новая версия 19

changes.mady.by.user Кадубовский Андрей (Twin)

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On the side menu, click Bots – Bots. As a result, the Bots page will open. This page contains a list of all scripts that you can use to make calls, send messages and chat with your clients using the Twin platform.

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Подсказка

You can create scripts manually and copy them between your company accounts.

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You can work with script snapshots on the Scenarios Bots page (Scenarios Bots – ScenariosBots).

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For each scenario, there is the Snapshot button in the Actions field. Using this button, you can manage snapshots of this script.

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Якорь
savestate
savestate

Saving the Current State of a Script

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  1. Click the Snapshot button for the necessary script.
  2. Enter a name for a snapshot.

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Подсказка

It is recommended to use simple and concise words and phrases for snapshot names. Later this will help you remember why you saved a certain script state. For example, we could recommend you to use the following names: "basic version of the script" or "version with a male voice."

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  1. Click on the History link for the necessary script.

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A dialog window will open with a list of all the snapshots you have created for this script.

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      2. Select a snapshot of the script state you want to restore and then click the Restore to current button.

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Подсказка

When you copy scripts, the status of the copy process is displayed on the Copying scripts page.

On the side menu, click Bots - Copying Scripts.

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To see the progress of the copy process, expand the line with the name of the snapshot.

The copying process includes 4 stages:

  • Copying audio files – this stage is relevant if the bot uses audio files instead of speech synthesis in messages
  • Copying the snapshot schema with updated identifiers – the snapshot schema is copied
  • Saving the scheme in the database – the snapshot scheme is saved in the system
  • Copying Twin Al agents – this step is relevant if the snapshot contains NLU agents

When the system copies a script, it executes the above steps one after the other.

Each step has the following statuses:

  • Queued – process is waiting to be executed
  • In Progress – process is in progress
  • Error – process ends with an error (in this case, it is recommended to copy the script again. If the error occurs again, you need to send a request to the technical support).
  • Completed – process is complete.

The copying process is complete if all the steps have the Completed status. Until that you will not be able to use the new script.

       4. On the Scripts page, click the button to open the script.

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       5. After that, click the Save button at the top of the script editor.

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Информация

If the script contains an error, then the appropriate message will be displayed. If the error is minor, it is recommended to correct the script and click Save again. If the error is serious and you cannot fix it, it is recommended to copy the script again.

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