...
| Message Box | ||||||
|---|---|---|---|---|---|---|
| ||||||
|
General Information
On the side menu, click Telephony → Recall rules. This page contains preset rules for returned calls.
Creating New Recall Rules
| Подсказка |
|---|
Recall rules are a set of rules that define the conditions for a returned call in a situation when a client does not answer the call (for example, the line is busy or the client is not available). You can create different sets of recall rules (for example, you can create multiple sets of recall rules for each mobile network carrier you use to make outgoing calls). In a call task, you can select any set of recall rules you have created, or create a separate set of recall rules that will be valid only for this call task. |
...
If you select the If Busy rule and the If the call is short rule, and on the 3rd dialing attempt according to the Busy rule, the client answers the call and then ends it within the duration of the short call you specified, the system will not count the 3rd dialing attempt according to the If Busy rule and after the end of the call will repeat the 3rd dialing attempt. At the same time, the system will count the 1st dialing attempt under the If the call is short rule. As a result, the counter of completed dialing attempts will change only for the If the call is short rule. The counter of completed dialing attempts for the If Busy rule will remain unchanged.
Editing Recall Rules
To edit call forwarding rules, do the following:
...
| Подсказка |
|---|
The steps for editing recall rules are similar to those described in the Creating New Recall Rules section. |
Deleting Recall Rules
If you do not use a certain set of call forwarding rules, you cam delete it. For this, click 
next to the name of a necessary set of rules.
...